Toccara Sallaway
3544 Hopkins Court,GA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
11
11
years of professional experience
Work History
Customer Service Agent
Reliable Heating & Air
Kennesaw, GA
03.2022 - Current
- Manage escalated customer inquiries and complaints, effectively resolving issues to maintain positive customer relationships and retain loyalty
- Act as a liaison between customers and other departments, ensuring smooth communication and prompt resolution of complex issues
- Recognized as a top performer for outstanding customer service.
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Performed regular follow-up calls with customers to ensure their satisfaction with products and services.
- Answered incoming customer inquiries via phone, email and live chat.
- Followed-up with customers to ensure satisfaction.
- Performed general office duties such as filing, data entry, organizing documents.
Administrative Assistant
CMB Consulting, LLC.
Dallas , Georgia
10.2018 - 05.2022
- Managed the CEO’s calendar including scheduling meetings with clients and partners, responding to email requests and writing communications
- Managed the office supply inventory including ordering supplies, coordinating deliveries with vendors, and handling requests from office staff of 5.
Customer Service Representative
Alorica
Kennesaw, GA
12.2016 - 10.2018
- Managed requests or inquiries concerning services, products, billing and claims
- Utilized automated systems to complete service orders and handle requests
- Maintained working knowledge of all company products, services and promotions
- Utilized operational systems to process purchases of products and services.
Appointment Facilitator
United Healthcare
Baltimore, MD
10.2013 - 07.2014
- Handled incoming/outgoing calls from patients related to scheduling and billing
- Greeted patients and handled customer issues as needed
- Handled other administrative tasks as assigned
- Observed and reported activities and incidents at an assigned client site, providing for the security and safety of client property and personnel
- Controlled access to client site or facility through the admittance process.
Education
High School Diploma -
Marietta High School
Skills
- Active Listening
- Problem-Solving
- Time Management
- Conflict Resolution/De-escalation
- Upselling and Cross-Selling
- Data Analysis
- Information Verification
- Customer Service
- Information Updates
- Payment Processing
- CRM Software
- Inbound Customer Service
Timeline
Customer Service Agent
Reliable Heating & Air
03.2022 - Current
Administrative Assistant
CMB Consulting, LLC.
10.2018 - 05.2022
Customer Service Representative
Alorica
12.2016 - 10.2018
Appointment Facilitator
United Healthcare
10.2013 - 07.2014
High School Diploma -
Marietta High School
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