Summary
Overview
Work History
Education
Skills
Timeline

Toccara Sendejo

Portsmouth,Virginia

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Customer Service Associate

We Are Naturally Originalz
02.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Executes excellent sales floor merchandising and selling.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Assistant to the GM

Happy Shopper
03.2020 - 06.2022
  • Maintained corporate records, personal financial statements and employee personnel files.
  • Managed invoicing process for check requests, credit card requests, expense reports and travel and mileage forms.
  • Cross-trained existing employees to maximize team agility and performance.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Approved regular payroll submissions for employees.

CSR, Sales

Dial America
01.2015 - 12.2019
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Solved customer challenges by offering relevant products and services.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Developed, marketed and sold full range of products and support services.
  • Provided information regarding charge accounts and loyalty programs.
  • Answered constant flow of customer calls with minimal wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Education

No Degree - Healthcare

Tidewater Community College, Norfolk, VA
02.2004

Skills

  • POS Systems and Ordering Platforms
  • Courteous with Strong Service Mindset
  • Customer Support
  • Exceptional Communicator
  • Calm and Professional Under Pressure
  • Call Documentation
  • Customer Account Management
  • Customer Retention Strategies
  • Upselling Products and Services
  • Correcting Discrepancies
  • Responding to Difficult Customers
  • Travel Itineraries
  • Order and Refund Processing
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • MS Office Proficiency
  • Monetary Transactions
  • Inbound and Outbound Calling
  • Selling Skills
  • Proactive Self-Starter

Timeline

Customer Service Associate - We Are Naturally Originalz
02.2022 - Current
Assistant to the GM - Happy Shopper
03.2020 - 06.2022
CSR, Sales - Dial America
01.2015 - 12.2019
Tidewater Community College - No Degree, Healthcare

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Toccara Sendejo