Toccara Smith
Seattle,WA
Summary
Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance.
Overview
9
9
years of professional experience
Work History
Patient Services Coordinator- Post-Liver Transplant
University of Washington
09.2022 - 12.2023
- Schedule, coordinate, and manage all aspects of patient care
- Assist with scheduling of diagnostic tests and consultative appointments necessary for post-transplant evaluation and post-transplant care
- Independently prioritize the needs of program clients, and coordinates ambulatory (outpatient) continuum of care for transplant and patients
- Obtain prior authorization for procedures and imaging.
Patient Services Coordinator
NuWest Group (Contract)
02.2022 - 08.2022
- Scheduled outside clinic appointments, diagnostic tests, non-invasive procedures, and surgical procedures
- Registered patients obtained required forms, and updated patient information in Epic
- Corresponded and sent information to patients as necessary
- Acquired pertinent pre-transplant medical records (notes, imaging and pathology reports) and test results
- Assured that all patient information is distributed to the appropriate clinician in a timely and accurate manner for non-urgent patients
- Coordinated clinic schedule to determine availability for appointments
- Obtained pre-authorization for referrals and procedures
- Coordinated with other departments involved in patient appointments and care and requested interpreter services
- Contacted patients regarding appointments or changes in appointments, as needed.
Caregiver and Memory Care
Queen Manor Assisted Living
09.2021 - 01.2022
- Assisted patients with all daily aspects of living
- Scheduled patients’ daily activities and provided support as needed.
Certified Nursing Assistant
U.S. Department of Veterans Affairs
05.2020 - 05.2021
- Performed a variety of general nursing duties including measurement and recording of vital signs, EKGs, weight, height, intake and output, post-mortem care, simple treatments such as hot and cold packs, changes clean or sterile dressings, applies external catheters, and gives catheter care
- Maintained oxygen therapy as directed by the RN, assignment, or written care plan, to include management and operation of oxygen tanks
- Performed assistive exercises
- Performed and/or instructed patients in learning range of motion exercise, turning and positioning, ambulation, and other routine care procedures
- Participated in activities and actions to improve the quality of care for veteran patients to include fall and pressure sore prevention; that includes learning to implement the organization's prevention guidelines on falls and pressure sores, and the veteran's specific plan of care
- Assisted patients in personal hygiene, rest and eating
- Feeds and bathes patients who require assistance
- Helped patients in and out of bed, and with mobile devices
- Instructed and assisted patients in the skills necessary to gain independence in activities of daily living.
Patient Services Specialist 3 - Radiology
Harborview Medical Center
02.2015 - 07.2019
- Coordinated and scheduled ultrasound appointments for patients
- Answered incoming scheduling calls for all of Radiology
- Scheduled all areas of radiology including Inpatient/Outpatient, Procedures, Biopsies, Injections, Myelograms, CT, MRI, Ultrasound, Fluoroscopy, Nuclear Medicine, Pre-admissions, Operation Room & Anesthesia cases
- Checked insurance authorization, billing codes and scheduling accuracy
- Reviewed, corrected, and resubmitted charge documents using the online appointment system to identify required medical record requests
- Verified patient insurance status to confirm managed care services prior approval to ensure reimbursement for services
- Performed day-to-day operations such as: scheduling, registration, medical records, billing, referrals, check-in / check- out, answering phones, insurance verification, CPT codes, referrals, data entry, faxing, email.
Medical Records Technician - ER Radiology
Harborview Medical Center
07.2014 - 02.2015
- Scheduled Emergency Room Radiology needs
- Scheduled Trauma exams, ED, and portable exams (CT, MRI, US, PLAIN FILMS) including outside exams
- Scanned outside reports into PACS and attached verification form regarding reformats/3D to patient account
- Triaged phone calls throughout the trauma radiology department
- Imported imaging CDs coming with patients via ED using Sorna and PACS
- Assisted in orienting and training new Physicians/Nurses regarding Radiology workflow
- Assisted Technologists with paperwork flow and verification of exams in PACS
- Responded to patient questions following a variety of Radiology work procedures and methods including transfer of images via PACS and PACSCUBE.
Education
High School Diploma -
Garfield High School
Part-time Nursing Student -
Seattle Central College
01.2024
Associates of Arts Degree -
Seattle Central College
06.2026
Skills
- Resource Coordination
- Appointment Scheduling
- Computer Proficiency
- Insurance Verification
- Team Collaboration
- Telephone Etiquette
- Critical Thinking
- Time Management
- Problem Solving
- Interpersonal Skills
- Customer Service
- Adaptability
- System Updates
- Bookkeeping Support
- Professionalism
Timeline
Patient Services Coordinator- Post-Liver Transplant
University of Washington
09.2022 - 12.2023
Patient Services Coordinator
NuWest Group (Contract)
02.2022 - 08.2022
Caregiver and Memory Care
Queen Manor Assisted Living
09.2021 - 01.2022
Certified Nursing Assistant
U.S. Department of Veterans Affairs
05.2020 - 05.2021
Patient Services Specialist 3 - Radiology
Harborview Medical Center
02.2015 - 07.2019
Medical Records Technician - ER Radiology
Harborview Medical Center
07.2014 - 02.2015
High School Diploma -
Garfield High School
Part-time Nursing Student -
Seattle Central College
Associates of Arts Degree -
Seattle Central College
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