Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Toccara Toccara

Knoxville,TN

Summary

Authorized to work in the US for any employer Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Experienced caregiver knowledgeable about safe patient ambulation, personal grooming assistance and housekeeping. Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Patient Service Representative

Your Home Team Care
Knoxville, TN
04.2022 - Current
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Monitor Suicidal Patients
  • Managed 10 patients per shift

Caregiver

Visiting Angles
San Antonio, TX
06.2019 - 03.2022
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Took care of 2 patients per day
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs

Customer Service Representative

QVC
San Antonio, TX
11.2019 - 09.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Handled over 100 inbounds calls per day

Technical Support

Teleperformance
Louisville, KY
11.2019 - 09.2021
  • Assist with helping customers with online purchases , making payments
  • Also, assisting with technical support for online Purchase
  • CSR/
  • Managed over 50 customer calls per day

Bank teller Rep

USAA
Louisville, KY
09.2019 - 12.2019
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Educated customers on use of banking website and mobile apps.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.

Home Instead
07.2019 - 10.2019
  • Companionship & assisting with everyday ADLs

CSR/Technical Support

CGI Federal
San Antonio, TX
11.2018 - 06.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Managed to take well over 200 calls per my shift

CSR/Technical Support Volt

07.2018 - 10.2018
  • Responsible for walking customers through the process of achieving their goal with software, whether the problem relates to a user error, a bug or something else entirely and also responsible for communicating with our design and stuff microprogramming staff about suspected software problems.

Customer Service Representative

Team Health
09.2016 - 04.2018
  • Job description- assisted with medical billing
  • Service-oriented Customer service Rep with 3 years background in call center environment
  • Core competencies include Listening, typing and problem solving as well as excellent communication and time management skills
  • Handles tasks with accuracy and efficiency.
  • Performed great customer service skills to clients.
  • Processed customer adjustments to maintain financial accounts
  • Answered product and service questions, suggesting other offerings to attract potential customers

Caregiver

Sitters etc inc
Knoxville, TN
05.2015 - 10.2017
  • Responsible for offering quality of life service, as well as assisting with developing and administering activities for seniors
  • Established a great connection with the client & family.

Education

High School Diploma -

Oakridge High School
Oak Ridge, TN
05.2008

Skills

  • Customer service (5 years)
  • Organizational skills
  • Time management
  • Cpr
  • Articulate
  • Tech Support
  • Help Desk
  • Customer Support (3 years)
  • Call Center
  • Excel
  • Microsoft Word
  • Microsoft Office
  • Medical Billing
  • Senior Care
  • Caregiving
  • Memory Care
  • Dementia Care
  • Meal Preparation
  • Alzheimer's Care
  • Home Care
  • Hospice Care
  • Laundry
  • Hospital Experience
  • Typing
  • Experienced in all areas of customer service I am articulate enthusiastic, self-motivated and
  • Hardworking person, able to work independently and in team settings, with excellent leadership,
  • Communication, organizational skills, interpersonal and time management abilities I have courteous
  • Manners, showing confidence and natural initiative I am professional and well mannered,
  • Customer Retention Strategies

Certification

First Aid Certification CPR Certification

Timeline

Patient Service Representative

Your Home Team Care
04.2022 - Current

Customer Service Representative

QVC
11.2019 - 09.2021

Technical Support

Teleperformance
11.2019 - 09.2021

Bank teller Rep

USAA
09.2019 - 12.2019

Home Instead
07.2019 - 10.2019

Caregiver

Visiting Angles
06.2019 - 03.2022

CSR/Technical Support

CGI Federal
11.2018 - 06.2019

CSR/Technical Support Volt

07.2018 - 10.2018

Customer Service Representative

Team Health
09.2016 - 04.2018

Caregiver

Sitters etc inc
05.2015 - 10.2017

High School Diploma -

Oakridge High School

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Toccara Toccara