Toccara Williams

• Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
• Applied de-escalation and limit-setting techniques to promote patient cooperation.
• Performed client intake procedures according to internal standards for new admissions.
• Completed documentation for every incident and forwarded to correct personnel for review.
• Built and maintained positive staff relationships to promote teamwork and better serve clients.
• Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
• Completed documentation for every incident and forwarded to correct personnel for review

• Used automated mail processing equipment to sort and collate mail.
• Attached identification materials to packages and envelopes for delivery tracking and sorting.
• Processed incoming and outgoing mail in accordance with postal regulations.
• Distributed mail on foot to residences and businesses, delivering to approximately thousands per shift.
• Followed safety protocols while handling and sorting mail for personal safety purposes.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Monitored performance of all processing machines to identify and address any operational issues.
• Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
• Maintained high level of confidentiality with mail items in line with regulations.
• Operated mail processing machine to sort and package incoming and outgoing mail.
• Maintained clean and organized mail room to promote safety and efficiency.
• Utilized physical strength to move mail and packages of varying sizes and weights.
• Inspected mail for damages and took appropriate action to deliver in good condition.
• Developed strategies to speed up mail mail sorting and delivery processes.

I was the administration Assistant to the CFO of 180 Degrees And Still Standing. I was responsible for answering a multi-line phone, booking appointments, and making sure that every child that enlisted in the program paperwork was current. The company feed over 10,000. Children per day. Dealt with state audits and surprise visits from the health department. I was also responsible for making sure that the delivery drivers had they're correct routs to go out on. Make sure that any cancellation or add on services were communicated quickly and correctly to the staff.

• Created and maintained databases to track and record customer data.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
• Liaised between clients and vendors and maintained effective lines of communication.
• Managed filing system, entered data and completed other clerical tasks.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Managed department budgets and generated financial reports for management review.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files

I ran a crew of at the minimum 15 cashiers being a frontend manager. I was responsible for running a smooth shift and making sure our customer left Walmart with great customer service. As a front end manager your also in charge of making sure each cash drawer is accounted for. As a department manager, I was in charge of my departments merchandising. In which I had 4 other associates that I was in charge of. Making sure y department was clean and catching for the customer.

• Reviewed customer feedback to identify trends and improve product selection.
• Established and maintained accurate records of purchases, pricing and payment terms.
• Completed efficient store resets to prepare store for special promotions and seasonal updates.
• Interacted with customers to obtain feedback and drive satisfaction.