TOCCARRA SIMPSON
Tuscaloosa,AL
Summary
Hardworking, thorough administrative professional with years of experience successfully managing administrative office processes. Proficient in MS Office products, including Word, Excel, Access and Outlook. Positive, adaptable, and motivated.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Licensed Sales and Service Representative
Baldo-Downs Insurance
10.2016 - Current
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Accepted payments and updated accounts with latest information.
- Maintained and managed customer files and databases.
- Generated repeat business through exemplary relationship-building efforts with both new and existing clientele.
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
Customer Service Representative
Sound Insurance Solutions
01.2014 - 05.2016
- Responsible for writing new policies and renewals, quoting rates, processing payments, answer calls, maintain a daily cash drawer and balance, and provide customer service.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Check Into Cash
03.2013 - 01.2014
- Gained valuable experience with well-established check cashing organization specializing in payday and title loans
- Cashed checks, western union transactions, collections, weekly audits and nightly deposits.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Administrative Assistant
Medigroup
10.2005 - 12.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
No Degree - Healthcare Administration
Wallace State Community College - Hanceville
Hanceville, AL05.2026
High School Diploma -
Quitman High School
Quitman, MS05.2000
Skills
- Customer Support
- Customer Relations
- Database Maintenance
- Organization
- Payment Acceptance
- Service Recommendations
- Customer Service
- Product and service solutions
- Computer Proficiency
- Account Management
Phone
(470) 223-3620, (601) 467-9767
Certification
- Licensed Property & Casualty Insurance Licensed 2012
Timeline
Licensed Sales and Service Representative
Baldo-Downs Insurance
10.2016 - Current
Customer Service Representative
Sound Insurance Solutions
01.2014 - 05.2016
Customer Service Representative
Check Into Cash
03.2013 - 01.2014
Administrative Assistant
Medigroup
10.2005 - 12.2012
No Degree - Healthcare Administration
Wallace State Community College - Hanceville
High School Diploma -
Quitman High School
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