Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Toccorah Scott-Lewis

Brandon,FL

Summary

People-oriented team leader with a proven track record of monitoring performance, delegating work, and motivating members. Experienced in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs and delivering creative solutions.

Overview

11
11
years of professional experience

Work History

Senior Coordinator, AA; Team Lead

Heidrick & Struggles
Tampa, FL
01.2024 - Current
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Trained new staff in relevant processes and procedures.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Ensured compliance with company policies and procedures throughout the team.
  • Supported the manager in developing plans for future projects, initiatives, and objectives.
  • Organized regular meetings with all stakeholders to ensure clear communication between departments.
  • Identified opportunities for process improvements, implementing changes when required.
  • Motivated staff through positive reinforcement techniques.
  • Collaborated with management team to implement new work procedures or policies.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Facilitated team meetings to discuss targets and strategies and address any issues.

Administrative Assistant Team Lead

Heidrick & Struggles
Tampa, FL
03.2021 - 01.2024
  • Providing administrative support for various projects and business administration to the executive and consulting teams
  • A key member of shared services delivering excellent service with great attention to detail and productiveness while providing operational, communicational, and software skills
  • Review and approve expense reports in Concur in adherence with the corporate expense management policy and advise employees on proper procedures and required documentation as needed
  • In line with the Shared Service business model, provide administrative support for engagements and consulting projects by assisting with daily tasks, including data entry, document creation, calendar management, and degree verification
  • Collaborate daily with the team and internal stakeholders to drive the delivery of high-quality deliverables efficiently and on time
  • Support teams with account management by preparing and submitting candidate expenses and reviewing client invoices as needed
  • Support the management of the entire lifecycle process of engagements in Latitude
  • Organize documentation following firm policy and documentation guidelines related to client proposals, engagement letters, position specifications, contracts, candidate reports, degree verifications, reference reports, offer letters, etc
  • Assist with formatting, editing, proofreading, and preparing deliverables as needed
  • Build solid relationships and rapport with candidates, clients, and internal team members
  • Maintain the accuracy, quality, and integrity of all data in Heidrick's proprietary database
  • Conserve client, candidate, and companywide confidentiality
  • Provide backup assistance to Shared Services Project Administrators and Administrative Assistants as needed
  • Continuously develop job-related skills by attending Heidrick's Learning & Development programs, internal Heidrick Consulting and Executive Search-specific training, and keeping current with job/industry-related reading
  • Coordinated resources across multiple departments to complete projects on time and within budget.
  • Assisted in the development of policies and procedures for operations management.
  • Organized team meetings to discuss strategies for meeting deadlines and resolving issues.

Masonite
Tampa, FL
10.2014 - 03.2021
  • Project lead for Easy-Vista UA Testing to improve ticket handling proficiency
  • Created successful lunch and learn meetings based on employee needs/wants
  • Trained new team members on company policies and accounting systems to keep team operations productive and efficient
  • Provided outstanding customer service and resolution to shared services inquiries
  • Coordinated with clients and internal departments to resolve account discrepancies
  • Defined and documented office procedures, using updated SOPs to provide thorough training for all administrative support staff
  • Planned events and coordinated the availability of conference rooms for events and workshops
  • Liaised with customers (internal & external), addressed inquiries, handled meeting requests, and answered billing questions to provide outstanding customer care
  • Demonstrated leadership by improving work processes and helping train others
  • Point of contact for monthly T&E & TAX audit requests
  • Proficient in Concur Expense, Concur Travel, and multiple ERP systems (AS400, Oracle, Footprints, Easy-Vista, Doorbuilder & Citrix)
  • Auditing & reviewing expense reports in Concur against Travel & Entertainment policy and assisting with corrections

DACCO
Tampa, FL
08.2013 - 08.2014
  • Analyzed financial data to identify economic trends, patterns, and strategies and compiled information into reports
  • Prepared packages for shipment by generating invoices and setting up courier deliveries
  • Reviewed and suggested improvements for diverse documentation, including interoffice correspondence, reports, and presentations
  • Maintained inventory in the administrative building supply closet to prevent shortages of supplies
  • Coordinated with the manager to develop and execute business plans
  • Scheduled and confirmed client appointments
  • Oversaw client accounts utilizing QuickBooks

Education

Bachelor of Arts - Business Administration And Management

University of Phoenix
Tempe, AZ
08-2008

Skills

  • Budget Oversight
  • Meeting facilitation
  • Accurate Data Entry
  • Organizational Leadership Skills
  • Strategic Event Planning
  • Relationship Building
  • Business Development
  • Presenting Ideas and Plans
  • Calendar Organization
  • Customer Service
  • MS Office
  • Effective Task Prioritization
  • CRM Software
  • Event Coordination

Timeline

Senior Coordinator, AA; Team Lead

Heidrick & Struggles
01.2024 - Current

Administrative Assistant Team Lead

Heidrick & Struggles
03.2021 - 01.2024

Masonite
10.2014 - 03.2021

DACCO
08.2013 - 08.2014

Bachelor of Arts - Business Administration And Management

University of Phoenix

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Toccorah Scott-Lewis