Tod Pettit

• Oversee alarms, sprinkler and inspections operations service
• Ensure compliance with state, federal and fire marshals for all cities
• Oversee inventory management
• Implemented inventory procedures for truck tools and job materials
• Resolved billing backlog of approximately 8 months and ensure timely invoicing
• Manage 3 teams of 47 people, including time and payroll
• Responsible for maintaining customer satisfaction and positive ongoing relationships
• Coordinate with vendors and contractors on tenant build outs
• Ensured compliance with all OSHA requirements
• Implemented safety training programs
• Developed culture of compliance, accountability, communication, and trust
• Fostered staff development via mentoring and training to increase team satisfaction and succession management
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Developed and maintained relationships with external vendors and suppliers.
• Analyzed and reported on key performance metrics to senior management.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Facilitated smooth collaboration between departments through clear communication channels.
• Developed and implemented strategies to maximize customer satisfaction.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.

• Responsible for day-to-day sprinkler service operations and emergency calls
• Scheduling
• Order management
• Customer follow up through to completion
• Invoiced jobs
• Managed a team of 12 technicians and payroll

• Managed daily operations, maintaining 472 units including both residential and acute care, and 60 apartments across two campuses
• Responsible for environmental services, contracts with site leadership and project development
• Created and administered budget of $6.7 million
• Developed 3–5-year capital plan to maintain campus facilities and equipment
• Estimated life of all major equipment and machinery
• Implemented preventive maintenance programs
• Managed staff work schedules and on call coverage
• Coordinated vendors and construction projects

• Oversaw work orders, assignments and make readies
• Managed on call and weekly schedules
• Coordinated external vendors
• Managed maintenance team of 14 employees and coordinated repair schedule according to priority level.
• Implemented energy-saving initiatives that resulted in reduced utility costs without compromising facility functionality or comfort levels.
• Conducted thorough assessments of facility infrastructure to proactively identify potential issues before they escalated into costly repairs or safety hazards.

• Assisted Director of operations in day-to-day activities
• Maintenance of 62 group homes with apartments, 11 schools, administration building and 32 bed nursing facility
• Implemented work order system and managed transition to electronic maintenance program
• Oversaw maintenance and staff truck inventory and re-stocking plans
• Oversaw external vendors

Estimated coordinated teams for all work and handled finances

• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Consulted with customers to assess needs and propose optimal solutions.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.