Todd Adcock
Chariton
Summary
Dedicated and passionate team leader with expertise in medication management, compassionate care, and development for customers. Proven track record in compliance assurance and enhancing customer satisfaction through effective team collaboration.
Results-driven medication manager skilled in developing tailored care plans and ensuring compliance with regulatory standards. Strong background in team leadership and performance monitoring, contributing to improved client outcomes and service quality.
Overview
2
2
Certifications
Work History
Team Leader/Medication Manager
Optimae Life Services
Chariton
08.2025 - Current
- Led team meetings to discuss daily operations and client support strategies.
- Coordinated schedules for staff to ensure adequate coverage and service delivery.
- Trained new team members on company policies and client care procedures.
- Monitored staff performance to maintain quality of service and compliance standards.
- Assisted in developing care plans tailored to individual client needs and preferences.
- Facilitated communication between clients, families, and healthcare providers for effective support.
- Managed documentation of client interactions to ensure accurate record-keeping.
- Promoted teamwork by fostering a positive work environment among staff members.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Developed strategies for problem solving and conflict resolution among team members.
- Reviewed completed work to verify consistency, quality, and conformance.
- Completed daily quality assurance duties to provide feedback for improvements.
- Collaborated with other departments to ensure alignment of goals across teams.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Ensured compliance with legal and regulatory requirements in all team activities.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Fostered a culture of continuous improvement, encouraging innovation and efficiency.
- Allocated resources effectively to ensure project completion within deadlines and budget.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Implemented strategic plans to enhance team performance and productivity.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Produced thorough, accurate and timely reports of project activities.
- Managed medication schedules for clients receiving support services.
- Collaborated with healthcare professionals to ensure proper medication administration.
- Monitored client medication compliance and reported issues to supervisors.
- Provided training on medication management procedures to new staff members.
- Assisted clients with understanding their prescribed medications and instructions.
- Conducted regular audits of medication supplies for accuracy and safety.
- Responded to client inquiries regarding medication side effects and usage guidelines.
- Analyzed utilization data reports related to medication usage in order to identify trends or areas of improvement.
- Dispensed medications in accordance with established protocols.
- Collaborated with physicians, pharmacists, nurses, and other healthcare providers regarding medication therapies.
- Facilitated communication between pharmacy staff and other health care professionals regarding drug information queries or issues related to therapeutic outcomes.
- Ensured that all state regulations pertaining to controlled substances are adhered to at all times.
- Maintained accurate records of all medications prescribed or administered to patients.
- Managed multiple projects simultaneously while working independently with minimal supervision.
- Created detailed reports outlining findings related to medication-related problems identified through chart review activities.
- Monitored, evaluated, and updated patient medications to ensure safety and efficacy.
- Tracked inventory levels for all drugs within the facility and placed orders as needed.
- Reviewed new prescription requests from physicians for accuracy before dispensing them.
- Provided education to patients on the proper use of their medications.
- Identified potential drug interactions or contraindications prior to administering medications.
- Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
- Reduced errors by hand-counting controlled medications, accurately measuring liquids and reconstituting antibiotics.
- Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Preparedvarious medications per shift to distribute to patients orally, topically, or through inhalation.
- Performed wellness observations, documenting side effects for clinical follow-up.
- Received supply of ordered medications to apportion, mix or assemble drugs for administration to patient.
- Promoted clean and sanitary environment by maintaining department equipment.
- Administered prescribed medications to patients and maintained related medical records under supervision.
- Developed and maintained positive relationships with patients, families, and healthcare providers.
- Followed protocols for disposing of expired or unused medications safely.
- Assisted with the storage, distribution, and management of medication inventory to ensure availability.
- Completed continuing education to stay updated on medication administration practices.
- Worked collaboratively with healthcare team to coordinate patient care services.
- Participated in team meetings to discuss patient care and medication management strategies.
- Ensured compliance with state and federal regulations regarding medication administration.
- Verified patient information and documented medication administration accurately in patient charts.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
Education
High School Diploma -
Chariton Community High School
Chariton, IA05-1990
Skills
- Medication management
- Care plan development
- Performance monitoring
- Compliance assurance
- Team leadership
- Customer service
Certification
Medication Manager-Indian Hills Community College
References
References available upon request.
Timeline
Team Leader/Medication Manager
Optimae Life Services
08.2025 - Current
High School Diploma -
Chariton Community High School