TODD ALAN HUSTED

Manage strategic direction and revenue goals for hotel, restaurant and theatre.

Renegotiate all contracts to produce returns and adjust revenue allocations to optimize growth.

Adjusted group booking strategy with City Wide events to achieve record ADR and RevPAR.

In 2022, achieved 51% net revenue growth over previous record year at property, enabling the headway of improvement of years of hotel deferred maintenance and upgrades.

2022 HORTON GRAND UPGRADES:

· 24 Renovated Premier Suites

· New HVAC Cooling Tower

· New Property Management System

· New Fiber (Internet) installed

· New Wi-Fi system and access points

· New payroll system

· Revamped website, specials, photography, and booking strategy

· New phone hardware and interface

· New TV system/vendor with streaming access

• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
• Analyzed market trends/data to identify potential opportunities for business growth within existing or downtown markets successfully.

• Oversee all project management for property (over $1,000,000 in capital spending) – including new HVAC, Installing new flooring in all guest rooms, updating all Silver LEED certification areas (Solar Panels, Electric Car Recharging, High Efficiency Water Heaters)
• Negotiate all 3rd party contracts – Cohn Restaurant Group, LAZ Parking, Kone Elevator
• Monitor all Marriott compliancy and new Experience evaluations for Autograph Mark and Brand Architecture
• Track service discrepancies to initiate culture change – Pier South climbed 13 spots to achieve #1 service rating For Pacifica Host owned Marriott Hotels within 4 months of tenure
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

• Planned new annual budgets and forecasts, oversaw volume and profit objectives, P&L, and operational programs
• Oversee project management for continuing renovation and for new wing of suites for 2017 opening
• Established training programs for each department resulting in increased OSAT brand satisfaction
• Evaluated and re-negotiated all vendor service contracts, resulting in 14% annual savings
• Immediately increased brand audit score by 9% for an Excellent rating by IHG brand
• YTD growth in revenue by 28%, Occupancy growth by 11%, ADR growth up 6%, and RevPar growth up 28% from same evaluation period last year

• Oversee overall operations of hotel, including supervision and development of tenured team members
• Maintain daily functions and setting expectations for engineering, housekeeping, food service, and front departments
• Monitor and support revenue management and labor forecasting to meet or exceed budget expectations
• Monitor STR report to track against competitor set and spot market trends by analyzing ADR and RevPAR data
• Managed change of ownership, administering new policies, budget, and labor practices for new property

• Oversee all aspects of property management in accordance with Marriott brand standards, including maximization of financial performance, guest satisfaction, and staff development
• Overview HR matters including interviewing, hiring, training, coaching/counseling and performance appraisals
• Directed and coordinated the food & beverage operation for full-service restaurant including dining room, lounge, and pool bar/deck
• Launched entirely new menus for restaurant, room service, and catering
• Implemented guest satisfaction program, allowing hotel to improve standards and TripAdvisor ranking up 20 spots
• Strategically positioned the property to grow 19% in occupancy, $17 in ADR, and 37% in revenue from previous year
• #4 in ADR growth and # 5 in occupancy growth in company rank from opening year (out of 44 hotels)

• Company Overview: A Member of the Preferred Hotel Group
• Operation, leadership, and continued development of 38 diverse and tenured team members
• Respective purchasing and sourcing of operating supplies and vendors commensurate with caliber of hotel and budgets
• Superior management of housekeeping services including room inspections, turn-down, public area interior and exterior maintenance and complete house laundry operations
• Achievement of monthly market metrix compiled housekeeping department ranking of 96.5%
• A Member of the Preferred Hotel Group

• Company Overview: A Member of the Preferred Hotel Group
• In collaboration with Rooms Director – supervision and development of front office collective team of 16-28 (seasonally)
• Monitor and support revenue management and labor forecasting to meet or exceed budget expectations
• Monitor STAR report to track against competitor set and spot market trends by analyzing ADR and RevPar data
• Develop and support weekly and monthly training items to ensure quality assurance and foster development and cross training with other departments
• A Member of the Preferred Hotel Group

• Company Overview: A Member of the Preferred Hotel Group
• Oversee day-to-day operations of guest services, including front desk, valet, bell, concierge, and transportation services
• Manage preferred guest services amenity program – ensure high-touch guest services experience
• Create and implement service policy and procedures within departments to ensure a higher level of efficiency and productivity
• A Member of the Preferred Hotel Group