Summary
Overview
Work History
Education
Skills
Timeline
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Todd Allen Whitmore

Longwood,FL

Summary

Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.

Overview

17
17
years of professional experience

Work History

Service Manager M3/Multi-function Leader/ Virtual Service Regional Manager for North Florida

Tesla Motors
06.2022 - Current
  • Effective Servant and site leader over Tesla's largest Florida Service Center
  • Heavily focused on team culture that promotes excellence and development within the team
  • Collaborative and resourceful
  • Customer focused with a YTD CSAT average of 98% for the Orlando Metro
  • Remote Manager of North Florida Virtual Service Team
  • Deep understanding of service ops including shop flow and creating efficiencies, Goodwill/Warranty guidelines, and driving a positive customer journey
  • Lead, coach, and develop a highly engaged team of technicians, advisors, and managers
  • Promoted From M1 Supervisor to M3 Service Manager/Site leader

Tactical Response Team Technician Lead

Tesla Motors
04.2018 - 03.2020
  • Supported in End of Line Repairs and processes at the Tesla Fremont Factory
  • Support in Model 3 General Assembly 4 launch: Acting Inline Lead Technician support
  • Supervised General Assembly Associates on proper procedures and process
  • Trained new technicians and leadership on standard operating procedures, ensuring consistency throughout the company
  • International travels: Supporting Tesla Service sites on improving Service and customer flow. Highlighting training needs and offering support to technical escalations

Master Service Technician

Tesla Motors
03.2017 - 04.2018


  • Provided exceptional customer service by listening to concerns, offering solutions, and keeping clients informed throughout the repair process.
  • Streamlined repair processes for faster turnaround times and increased workshop productivity.

Master Nissan Technician

Pittsburgh East Nissan
09.2009 - 03.2017


  • Proficient with electrical and drivability complaints. Knowledgeable with navigating through service manuals, use of Consult, and proper use of a DVOM to properly diagnose vehicles
  • Supervise and train new technicians
  • Maintain a Nissan Master level status along with ASE Master Technician status
  • Awarded outstanding CSI scores in 2014, 2015, and 2016 in the 'Owner First Award of Excellence' program through Nissan

Service Technician

#1 Cochran GM
09.2007 - 09.2009
  • Apprentice technician while attending the ASEP GM program at CCAC

Education

Associates Degree in Applied Science - General Motors ASEP (Automotive Service Excellence Program)

CCAC West Hills Campus
Oakdale, PA
01.2009

High School Diploma -

Penn Hills SR High School
01.2007

Skills

  • Deep understanding of Service Ops
  • Team Development built on culture
  • Process Management
  • Manufacturing/Production Experience
  • Hands on Servant Leader
  • Customer satisfaction measurement
  • Budgeting Understanding that aligns with Goodwill and Warranty guidelines
  • Creative Problem Solving
  • Excellent communication and collaboration skills

Timeline

Service Manager M3/Multi-function Leader/ Virtual Service Regional Manager for North Florida

Tesla Motors
06.2022 - Current

Tactical Response Team Technician Lead

Tesla Motors
04.2018 - 03.2020

Master Service Technician

Tesla Motors
03.2017 - 04.2018

Master Nissan Technician

Pittsburgh East Nissan
09.2009 - 03.2017

Service Technician

#1 Cochran GM
09.2007 - 09.2009

High School Diploma -

Penn Hills SR High School

Associates Degree in Applied Science - General Motors ASEP (Automotive Service Excellence Program)

CCAC West Hills Campus

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Todd Allen Whitmore