Social activities with friends and co-workers
Todd Andrews
Mesa,AZ
Summary
A licensed home inspector since June 2020 with code compliance experience. Skills include scheduling, inspecting, sewer scoping, technical review with client, concise report writing, vast knowledge of construction, ability to manage and direct sub contractors, and PC literate, and excellent communication skills. Owns to customer satisfaction and is organized, punctual, ethical, honest, able to work overtime, and needs little to no supervision.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Inventory Specialist
Universal Logistics Holdings Inc.
Mesa
03.2023 - Current
- Maintained accurate and up-to-date inventory records.
- Investigated discrepancies between physical count and computer records.
- Organized regular cycle counts to identify any potential issues early on.
- Utilized barcode scanners to quickly update inventories in the system.
- Entered information into system to update status reports.
- Inspected incoming materials for damage.
- Operated lift and hand trucks to transfer materials to and from target areas.
Licensed Home Inspector
Hometeam Inspection Service Scottsdale
Mesa, AZ
03.2020 - 11.2023
- Networked with local realtors, mortgage representatives and others involved in home buying and selling to maintain consistent business.
- Inspected new constructions and existing homes against local residential building codes to detect deficiencies.
- Verified the condition of electrical systems, plumbing fixtures and HVAC equipment.
- Documented findings in detailed reports that included photographs and diagrams.
Customer Service Ambassador
Macys Call Center
Tempe, AZ
02.2019 - 02.2020
- Answered incoming customer calls promptly and professionally.
- Provided accurate information regarding products and services.
- Handled difficult customer situations in a respectful manner.
- Informed customers of promotions and special offers available to them.
- Followed up with customers to ensure that their needs were met satisfactorily.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Mentored new employees on procedures and policies to maximize team performance.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
General Manager
Four Star Auto Sales
Mesa
10.2011 - 12.2018
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Trained employees on duties, policies and procedures.
- Developed service and sales strategies to improve retention and revenue.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed inventory levels by purchasing cars as needed from auctions or wholesalers.
- Inspected vehicles regularly to ensure they met safety standards prior to being put up for sale.
- Assisted customers with the financing process for their auto purchases.
- Negotiated loan terms, conditions, and interest rates with customers.
- Developed relationships with dealerships, banks, and other financial institutions to ensure competitive rates for customers.
- Reviewed contracts to verify accuracy of information prior to submission to lenders or third parties.
- Delivered high levels of customer service to facilitate smooth processes.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Developed loan contracts and explained contract terms to clients.
Finance Manager
Mesa Trucks and Imports
Mesa, AZ
02.2009 - 08.2011
- Analyzed customer credit reports, determined risk factors, and made recommendations for loan approval and denial.
- Created customized payment plans tailored to meet individual customer needs while maximizing profitability.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Developed loan contracts and explained contract terms to clients.
- Greeted customers, identified their needs and provided assistance.
- Created invoices and processed payments for auto purchases.
- Prepared paperwork for the transfer of vehicle titles to customers.
- Inspected vehicles before display or delivery to ensure they meet quality standards.
- Resolved customer complaints promptly and professionally.
- Consistently exceeded quotas by pursuing and closing sales.
Education
Academy 1 - Code Enforcement
Code Enforcement League of Arizona
Avondale, AZ05-2024
Certificate of Completion - Home Insection
Inspection Training of Arizona
Phoenix, AZ06-2020
High School Diploma -
Chaparral High School
Scottsdale, AZ05-1983
Some College (No Degree) - Mechanical Engineering
Arizona State University
Tempe, AZSkills
- Documentation skills
- Courtroom testimony experience
- Analytical Skills
- Building inspection
- Blueprint reading
- Outdoor work
- Multitasking
- Active Listening
- Time Management
- Customer service
- Concise communication skills
- Organizational Skills
- Interviewing expertise
- Zoning laws expertise
- Investigative abilities
- Report Writing
- Attention to Detail
- Analytical Thinking
Certification
- Driver's License
- Motorcycle License
- Home Inspector License
License Expiration
06/01/24
Assessments
- Work style: Reliability, Proficient, 10/01/21, Tendency to be reliable, dependable, and act with integrity at work
- Attention to detail, Proficient, 02/01/23, Identifying differences in materials, following instructions, and detecting details among distracting information
- Workplace safety, Proficient, 02/01/23, Using safe practices at work
- Automotive maintenance, Proficient, 02/01/23, Knowledge of vehicles, vehicle maintenance, and repairs
- Mechanical knowledge, Proficient, 02/01/23, Understanding and applying mechanical concepts and processes
- Customer focus & orientation, Proficient, 10/01/21, Responding to customer situations with sensitivity
Personal Information
Title: Licensed Home Inspector
References
References available upon request.
Timeline
Inventory Specialist
Universal Logistics Holdings Inc.
03.2023 - Current
Licensed Home Inspector
Hometeam Inspection Service Scottsdale
03.2020 - 11.2023
Customer Service Ambassador
Macys Call Center
02.2019 - 02.2020
General Manager
Four Star Auto Sales
10.2011 - 12.2018
Finance Manager
Mesa Trucks and Imports
02.2009 - 08.2011
Academy 1 - Code Enforcement
Code Enforcement League of Arizona
Certificate of Completion - Home Insection
Inspection Training of Arizona
High School Diploma -
Chaparral High School
Some College (No Degree) - Mechanical Engineering
Arizona State University
Interests
Playing golf
Spending time with family
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Achieved Bulls Eye Award by completing most cycle counts with accuracy and efficiency.
Software
Microsoft Office
Outlook
Internet
Quote
Don't judge a book by it's cover.
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