Todd Ary
Dallas,TX
Summary
Adept at problem-solving and verbal communication, I significantly enhanced customer satisfaction at Gainwell Enterprises by resolving complex issues and streamlining claims processes. My expertise in software systems and ability to maintain professional composure under pressure have been pivotal in my career, showcasing my technical and interpersonal skills.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Gainwell Enterprises
10.2020 - 07.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Insurance Claims Specialist
Gieco
06.2019 - 09.2019
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Evaluated and settled complex insurance claims in strict timeframes.
- Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
- Expedited claim resolutions through effective negotiation with clients, adjusters, and other stakeholders involved in the process.
Customer Technical Support Analyst
Brinks Home Security
08.2018 - 05.2019
- Developed strong relationships with clients by consistently exceeding expectations in problem-solving capabilities.
- Served as a liaison between customers and internal teams such as engineering or quality assurance when necessary for issue resolution or feature requests.
- Delivered exceptional customer service through clear communication, empathy, and active listening skills.
- Assisted in onboarding new hires, providing training materials and mentorship on company policies and procedures.
Education
Bachelor Of Applied Science - Theology
Southern Bible Institute & College
Dallas, TXSkills
- Problem-solving skills
- Verbal and written communication
- Resolving issues
- Inbound phone calls
Timeline
Call Center Representative
Gainwell Enterprises
10.2020 - 07.2023
Insurance Claims Specialist
Gieco
06.2019 - 09.2019
Customer Technical Support Analyst
Brinks Home Security
08.2018 - 05.2019
Bachelor Of Applied Science - Theology
Southern Bible Institute & College
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