Todd Auffhammer
Syracuse
Summary
Proactive Sales Representative with extensive experience in senior living, construction, and branch management roles. Expertise in consultative selling, customer relationship management, and strategic client development. Proven ability to increase sales revenue and enhance customer satisfaction through attentive service and innovative solutions.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
The Eraser Company
02.2024 - Current
- Presented Solutions to engineers and business owners
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Used CRM software to maintain detailed contact logs and account records.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Senior Living Sales Consultant
Brookdale Bellevue
07.2021 - 02.2024
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
Builder Sales Representative
AIS/Power Home Technologies
12.2010 - 07.2021
- Worked closely with owners throughout process to keep projects in line with individual visions.
- Maintained professional relationships with clients throughout the duration of each project, keeping them informed on progress updates and addressing any concerns as needed.
- Trained new staff on proper building techniques, site regulations and safety protocols.
- Interpreted blueprints accurately, building structures to exact specifications.
- Solved complex construction issues promptly with creative problem-solving abilities, preventing costly delays or compromises in quality.
- Demonstrated strong leadership skills by overseeing teams of skilled laborers and tradespeople across multiple projects simultaneously.
Net Branch Manager
Sa TAFT Mortgage Planners
12.2001 - 12.2010
- Cultivated a culture of teamwork within the branch through regular meetings, transparent communication, and employee recognition programs.
- Implemented innovative marketing strategies to attract new clients and expand the branch''s market share.
- Drove revenue generation through cross-selling efforts targeting existing clients with additional products or services they may benefit from.
- Managed branch budget and maintained financial controls, ensuring profitability and growth.
- Managed risk effectively by staying informed on industry developments affecting our business operations while also proactively mitigating potential threats.
- Managed vendor relationships, negotiating favorable terms to support operational efficiency.
- Increased client retention by providing exceptional customer service, addressing concerns quickly, and maintaining open communication channels.
- Facilitated smooth coordination between different departments within the organization by fostering collaboration across teams toward shared goals.
- Oversaw the recruitment, training, and development of employees to build a high-performing team.
Education
No Degree - Business Administration And Management
Onondaga Community College
Syracuse, NYSkills
- Customer Service
- Attention to Detail
- Exceptional customer service
- Cheerful and energetic
- Relationship Development
- Product Knowledge
- Customer Relationship Management
Certification
Participated in Professional Sales Training
Sandler Sales Training and Coaching 2024
XINNIX Sales Training and Coaching 2008
Timeline
Inside Sales Representative
The Eraser Company
02.2024 - Current
Senior Living Sales Consultant
Brookdale Bellevue
07.2021 - 02.2024
Builder Sales Representative
AIS/Power Home Technologies
12.2010 - 07.2021
Net Branch Manager
Sa TAFT Mortgage Planners
12.2001 - 12.2010
No Degree - Business Administration And Management
Onondaga Community College
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