Todd Baker
Louisville,KY
Summary
Experienced Integration Services Specialist with a strong focus on optimizing workflows and enhancing customer support through detailed training materials and project oversight. Proven expertise in RESTful APIs and efficient integration processes.
Experienced Integration Services Specialist with strong skills in RESTful APIs and customer support. Proven track record in optimizing integration processes and enhancing user satisfaction through effective instructional resources.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Integration Services Specialist
Crunchtime
11.2021 - 08.2026
- Optimized integration process for 3rd party vendors utilizing internal Crunchtime Kitchen POS API.
- Designed instructional resources to assist integrators in effectively using Crunchtime Kitchen POS API.
- Oversaw integration projects as subject matter expert on Crunchtime Kitchen POS API and Enterprise API.
- Test and certify said POS integrations with Crunchtime Kitchen to ensure that they work in an expected manner.
Senior Support Analyst
Crunchtime
04.2021 - 11.2021
- Led troubleshooting efforts for complex software/hardware issues, enhancing user satisfaction and operational efficiency.
- Mentored junior analysts in problem-solving techniques and best practices for customer support.
- Developed training materials to improve team knowledge of systems and processes, increasing overall productivity.
Support Analyst
Crunchtime
03.2017 - 04.2021
- Analyzed user support requests to identify recurring issues and streamline troubleshooting processes.
- Developed training materials for new team members, enhancing onboarding efficiency and knowledge retention.
- Collaborated with cross-functional teams to improve software functionality based on user feedback and support trends.
- Implemented best practices for incident management, reducing response times and increasing customer satisfaction ratings.
Education
Bachelor of Science - Criminal Justice
University of Louisville
Louisville, KY06-2013
Skills
- Understanding RESTful APIs
- Attention to Detail
- Customer support
- Team collaboration
- Workflow management
- Strong work ethic
Certification
- C# Development, Code Louisville - May 2021 - August 2021
- JavaScript Development, Code Louisville - Jan. 2021 - April 2021
- Front-End Web Development, Code Louisville - Aug. 2020 - Nov. 2020
Timeline
Integration Services Specialist
Crunchtime
11.2021 - 08.2026
Senior Support Analyst
Crunchtime
04.2021 - 11.2021
Support Analyst
Crunchtime
03.2017 - 04.2021
Bachelor of Science - Criminal Justice
University of Louisville