Todd Barney

Operations Manager/Client Relationship Manager

OneTouchPoint

01.2006 - Current

Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Developed and maintained relationships with external vendors and suppliers.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Analyzed and reported on key performance metrics to senior management.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Facilitated smooth collaboration between departments through clear communication channels.
Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Developed and implemented strategies to maximize customer satisfaction.
Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Reduced turnaround time for project completion through effective resource allocation and team management.
Interacted well with customers to build connections and nurture relationships.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
Implemented strategies for client retention, resulting in increased repeat business and referrals.
Monitored project progress against established timelines while proactively updating stakeholders on any potential setbacks or roadblocks.
Delivered presentations showcasing company offerings, effectively communicating value propositions to prospective clients.
Managed customer relations on ongoing basis to maximize customer retention.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.