Summary
Overview
Work History
Education
Skills
Certification
Specializedskillsandabilities
Careermilestone
Applicationuse
Telecommunicationscertifications
Additional Information
Timeline
Generic

Todd Bouma

Elk River,MN

Summary

Detail-oriented and hard-working team member with a focus on ensuring customer success for the overall success of the business. Constantly striving to enhance skills and contribute greater value to the organization. Seized numerous opportunities to accomplish goals and honed skills through volunteer positions, resulting in a well-rounded candidate.

Overview

28
28
years of professional experience
1
1
Certification

Work History

INFRASTRUCTURE ENGINEER

CAPGEMINI
06.2020 - Current
  • As an Infrastructure Engineer for Capgemini, I am dedicated to support the American Family Insurance account
  • I support the corporate and agency networks, PC's and peripheral hardware utilizing various applications, web sites and databases ranging from Microsoft Azure, Meraki dashboard portal, vendor web portals and several databases
  • Team Leadership and development of fellow staff members
  • Special project testing and implementation
  • Service customer account American Family Insurance with Top priority
  • Train 3rd and 4th party vendors in on-site hardware and software support
  • Mentor off shore helpdesk staff with problem resolution skills

COMPUTER SERVICES TECHNICIAN

AMERICAN FAMILY INSURANCE
02.1997 - 06.2020
  • Managed assets on over 125 independent agencies
  • Supported territory over 6 states
  • Team Leadership
  • Peripheral support
  • Printing and scanning hardware

Education

ASSOCIATES IN ELECTRONICS TECHNOLOGY - | Wireless Technology And Component Design

NEC, BROWN INSTITUTE
Minneapolis, MN
06.1989

Skills

  • System Administration
  • Incident Management
  • Advanced troubleshooting skills
  • HP print solutions repair provider
  • Lenovo PC and laptop Service provider
  • Mediator to aggravated situations
  • Decision-making skills
  • Project Oversight
  • Training and mentoring
  • Prioritization
  • Attention to detail
  • Dedicated to customer needs

Certification

  • Comp TIA A+
  • Comp TIA Network +
  • Amazon Web Services, AWS Cloud Practitioner
  • Cisco / Meraki Network solutions installation
  • ITIL V3

Specializedskillsandabilities

  • Attention to detail
  • Dedicated to customer needs
  • Advanced troubleshooting skills
  • HP print solutions repair provider
  • Lenovo PC and laptop Service provider
  • Mediator to aggravated situations
  • Skills training to peers and customers

Careermilestone

Recognized as a 'Championship performer' before the enterprise of companies 2017

Applicationuse

  • Microsoft AD
  • Office 365 support
  • Microsoft SCCM
  • Microsoft Server support through 2013 OS
  • Liebert UPS Implementation and P.M.

Telecommunicationscertifications

  • Mitel phone system installation and maintenance
  • Toshiba PBX installation and maintenance
  • Octel voicemail installation and maintenance

Additional Information

I am a dedicated person to those who rely on me but my passion is Leading and Mentoring as that is how we leave a legacy behind.

Timeline

INFRASTRUCTURE ENGINEER

CAPGEMINI
06.2020 - Current

COMPUTER SERVICES TECHNICIAN

AMERICAN FAMILY INSURANCE
02.1997 - 06.2020

ASSOCIATES IN ELECTRONICS TECHNOLOGY - | Wireless Technology And Component Design

NEC, BROWN INSTITUTE

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Todd Bouma