Adept at driving operational efficiency and enhancing team productivity, I significantly improved profitability at Petco Animal Supplies Stores Inc. through data-driven strategies and effective conflict resolution. My expertise in logistics management and fostering employee relations propelled organizational success, achieving notable customer service excellence.
Overview
12
12
years of professional experience
Work History
Operation Leader
Petco Animal Supplies Stores Inc.
11.2012 - Current
Implemented data-driven decision-making techniques, improving overall operational effectiveness and profitability.
Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
Supported executive staff by managing schedules, arranging travel accommodations, and preparing materials for presentations or meetings as needed.
Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.
Prepared and distributed team-based communications to foster collaboration and enhance team morale.
Oversaw training and onboarding process for all newly hired employees.
Assisted in recruitment efforts by screening resumes, scheduling interviews, and coordinating onboarding activities for new hires.
Enhanced team productivity with thorough training in company policies, procedures, and software applications.
Maintained inventory stock for Type of Item and Type of Item, placing orders when necessary.
Increased customer service success rates by quickly resolving issues.
Trained and supervised employees on office policies and procedures.
Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.