Todd Burke
Journeyman Telecommunications Technician
Bluffton,IN
Summary
Accomplished Senior Advanced Technician with a proven track record at New Era Technology, specializing in system diagnostics and advanced troubleshooting. Expert in training and mentoring, significantly enhancing team capabilities and efficiency. Skilled in project management and customer service, consistently delivering high-quality solutions, driving customer satisfaction and repeat business.
Priority-driven, well-versed in training people in features and benefits of hardware, software and applications. Talented professional adept at finding reliable solutions for client issues. Ready for new role driving improvements and ensuring operational efficiency.
Focused Journeyman with advanced electrical knowledge, design experience and application skills. Works great with technical and non-technical personnel to achieve common goals. Experienced in team training and supervision.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Senior Advanced Technician
New Era Technology
07.2004 - Current
- Collaborate with engineers to design the systems mentioned below
- Installation and maintenance of CCTV, security, card access and fire alarm systems, and all associated equipment
- Installation of software and upgrades on all mentioned systems and platforms
- Trouble shooting hardware and software on above mentioned equipment and a vast variety of other equipment and software
- Well versed in all types of structured cabling and data terminations
- Preforming all cable pulling, suspension, fireproofing, terminations and testing in accordance with the National Electrical Code and NFPA 72, as required
- Install and maintenance a volume of other system types, e.g., data, nurse call, PA and pro audio
- Strong working knowledge of job site safety as well as ability to complete a company specific safety orientation
- Preform all end user training
- Coordinate all documentation for hardware, software, licensing, network connectivity, installation, maintenance and troubleshooting
- Senior Advanced Tech, do all of the in house and onsite fire alarm training.
- Develop, design and build the training area and curriculum
- Delivered high-quality training presentations to team members, sharing insights on industry best practices and advanced troubleshooting techniques to strengthen collective expertise.
- Collaborated with cross-functional teams to achieve project goals, streamlining communication and fostering a positive work environment.
- Close jobs and tickets in timely and cost efficient manor
Journeyman Low Voltage Technician
Advanced System Group
07.2001 - 06.2004
- Reviewed blueprints and project specifications ahead of time to fully understand all key details of job.
- Train fire alarm engineers
- Identified problematic components and wiring issues and applied troubleshooting techniques.
- Installed and serviced various Pro audio, PA, security, fire alarm and CCTV systems for business clientele.
- Contributed to business growth by providing exceptional service that resulted in repeat customers and referrals.
- Collaborated closely with project managers to ensure timely completion of installations and repairs.
- Successfully managed multiple projects on consistent basis.
- Increased customer satisfaction with professional communication skills when explaining technical information clearly.
- Demonstrated reliability as a team member by consistently meeting deadlines without compromising quality standards.
Commercial Installer
ADT Security Systems
03.1996 - 07.2001
- Install and maintenance CCTV, security, card access and fire alarm systems, residential and commercial
- Job foreman - run project jobsites, manage employees hours and locations
- Project manager - collaborate with customer and sales team, get material to jobsite
- Train all new employees in residential and commercial applications
- Completed detailed documentation of all completed installations for future reference and warranty purposes.
- Maintained high safety standards, consistently adhering to industry guidelines and best practices throughout installations.
- Troubleshot issues during installations, swiftly identifying and resolving problems to minimize delays and ensure client satisfaction.
Education
Architectural Drafting, Engineering, Auto CAD
Bellmont High School
1000 E. North Adams Drive06-1986
Skills
- Training and mentoring
- Complex Problem-solving
- Electrical systems
- System diagnostics
- Advanced troubleshooting
- Mechanical aptitude
- Customer service
- Maintenance and repairs
- Multitasking and organization
- Software installation
- Work Planning and Prioritization
- Project management
Certification
- Unimode 300/400 FIRE*LITE 11/1999
- JOURNEYMAN TELECOMMUNICATIONS INSTALLER-TECHNICATION - UNITED STSTES DEPARTMENT OF LOBOR 05/2003
- Medium Intelligent Systems NOTIFIER 10/2003
- NFS-640 ONYX NOTIFIER 08/2003
- EST3 EDWARDS 05/2005
- 3-MODCOM EDWARDS 08/2005
- Structured Cabling, Optical Fiber, Network Cabling - Panduit 01/2005
- FIREWORKS EDWARDS 07/2008
- ViconNet IP Video Solutions 04/2015
- EST3X IP DIALER EDWARDS 08/2016
- EST4 EDWARDS 05/2022
- OSHA Certified Elevation Work Platform Operator 11/2023
- EST4 EDWARDS 11/2024
Timeline
Senior Advanced Technician
New Era Technology
07.2004 - Current
Journeyman Low Voltage Technician
Advanced System Group
07.2001 - 06.2004
Commercial Installer
ADT Security Systems
03.1996 - 07.2001
- Unimode 300/400 FIRE*LITE 11/1999
- JOURNEYMAN TELECOMMUNICATIONS INSTALLER-TECHNICATION - UNITED STSTES DEPARTMENT OF LOBOR 05/2003
- Medium Intelligent Systems NOTIFIER 10/2003
- NFS-640 ONYX NOTIFIER 08/2003
- EST3 EDWARDS 05/2005
- 3-MODCOM EDWARDS 08/2005
- Structured Cabling, Optical Fiber, Network Cabling - Panduit 01/2005
- FIREWORKS EDWARDS 07/2008
- ViconNet IP Video Solutions 04/2015
- EST3X IP DIALER EDWARDS 08/2016
- EST4 EDWARDS 05/2022
- OSHA Certified Elevation Work Platform Operator 11/2023
- EST4 EDWARDS 11/2024
Architectural Drafting, Engineering, Auto CAD
Bellmont High School
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