Summary
Overview
Work History
Education
Skills
Work Availability
Accomplishments
Certification
Timeline
GeneralManager

Todd Burke

Bluffton,IN

Summary

Accomplished Senior Advanced Technician with a proven track record at New Era Technology, specializing in system diagnostics and advanced troubleshooting. Expert in training and mentoring, significantly enhancing team capabilities and efficiency. Skilled in project management and customer service, consistently deliver high-quality solutions, driving customer satisfaction and repeat business.

Focused Journeyman with advanced electrical knowledge, design experience and application skills. Works great with technical and non-technical personnel to achieve common goals. Experienced in team training and supervision.

Overview

24
24
years of professional experience
13
13
Certificate
1
1
year of post-secondary education

Work History

Senior Advanced Technician

New Era Technology
07.2004 - Current
    • Collaborate with engineers to design the systems mentioned below
    • Installation and maintenance of CCTV, security, card access and fire alarm systems, and all associated equipment
    • Installation of software and upgrades on all mentioned systems and platforms
    • Trouble shooting hardware and software on above mentioned equipment and a vast variety of other equipment and software
    • Well versed in all types of structured cabling and data terminations
    • Preforming all cable pulling, suspension, fireproofing, terminations and testing in accordance with the National Electrical Code and NFPA 72, as required
    • Install and maintenance a volume of other system types, e.g., data, nurse call, PA and pro audio
    • Strong working knowledge of job site safety as well as ability to complete a company specific safety orientation
    • Preform all end user training
    • Coordinate all documentation for hardware, software, licensing, network connectivity, installation, maintenance and troubleshooting
    • Senior Advanced Tech, do all of the in house and onsite fire alarm training.
    • Develop, design and build the training area and curriculum
    • Delivered high-quality training presentations to team members, sharing insights on industry best practices and advanced troubleshooting techniques to strengthen collective expertise.
    • Collaborated with cross-functional teams to achieve project goals, streamlining communication and fostering a positive work environment.
    • Close jobs and tickets in timely and cost efficient manor

Journeyman Low Voltage Technician

Advanced System Group
07.2001 - 06.2004
    • Reviewed blueprints and project specifications ahead of time to fully understand all key details of job.
    • Train fire alarm engineers
    • Identified problematic components and wiring issues and applied troubleshooting techniques.
    • Installed and serviced various Pro audio, PA, security, fire alarm and CCTV systems for business clientele.
    • Contributed to business growth by providing exceptional service that resulted in repeat customers and referrals.
    • Collaborated closely with project managers to ensure timely completion of installations and repairs.
    • Successfully managed multiple projects on consistent basis.
    • Increased customer satisfaction with professional communication skills when explaining technical information clearly.
    • Demonstrated reliability as team member by consistently meeting deadlines without compromising quality standards.

Education

High School Diploma -

Bellmont High School
1000 E. North Adams Drive
06-1986

Journeyman Telecommunications Installer-Technician - Electrical, Electronics, And Communications

Joint Apprenticeship And Training Committee (JATC)
136 Chambeau Rd Ft. Wayne, IN 46805
05.2002 - 05.2003

Skills

  • Electrical systems
  • Mechanical aptitude
  • Software installation
  • Project management
  • Work Planning and Prioritization
  • Multitasking and organization
  • Advanced troubleshooting
  • Complex Problem-solving
  • System diagnostics
  • Maintenance and repairs
  • Customer service
  • Training and mentoring

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Journeyman Telecommunications Installer-Technician
  • Senior Advanced Technician, service and installation.
  • Train all fire alarm technicians in Fort Wayne and Mishawaka offices.
  • Manage all fire alarm Installations In Fort Wayne.
  • Set up all fire alarm jobs after sold and advise project managers on all fire alarm projects.
  • Assist Sales and Service, (ie, job meetings, site walk through, pics, customer assistance.)
  • Prep all fire alarm jobs before they go to site. Verify all products and quantities are ready and accounted for, per job spec.
  • Pre-program or work with technicians to preprogram all fire alarm systems before the jobs start. Reducing confusion while the projects are being completed.
  • Assist all electrical contractors
  • Customer call support.
  • In house technical support.
  • Install/service scheduling
  • Design and engineering

Certification

  • Unimode 300/400 FIRE*LITE 11/1999
  • Journeyman Telecommunnications Installer-Technician - United States Department of Labor 05/2003
  • Medium Intelligent Systems NOTIFIER 10/2003
  • NFS-640 ONYX NOTIFIER 08/2003
  • EST3 EDWARDS 05/2005
  • 3-MODCOM EDWARDS 08/2005
  • Structured Cabling, Optical Fiber, Network Cabling - Panduit 01/2005
  • FIREWORKS EDWARDS 07/2008
  • ViconNet IP Video Solutions 04/2015
  • EST3X IP Dialer EDWARDS 08/2016
  • EST4 EDWARDS 05/2022
  • OSHA Certified Elevation Work Platform Operator 11/2023
  • EST4 EDWARDS 11/2024

Timeline

Senior Advanced Technician

New Era Technology
07.2004 - Current

Journeyman Telecommunications Installer-Technician - Electrical, Electronics, And Communications

Joint Apprenticeship And Training Committee (JATC)
05.2002 - 05.2003

Journeyman Low Voltage Technician

Advanced System Group
07.2001 - 06.2004

High School Diploma -

Bellmont High School

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Todd Burke