Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Todd Burr

Atlanta,GA

Summary

Resourceful Manager recognized for driving high productivity and ensuring efficient task completion. Specialized in customer service management and team leadership, with a proven track record of operational improvement. Demonstrates exceptional communication and problem-solving skills, consistently enhancing front-of-house operations and guest experiences.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front of House Manager

Revolution Doughnuts
Decatur, GA
01.2025 - Current
  • Contributed to local marketing initiatives to enhance business development.
  • Conducted regular staff meetings to communicate updates and gather team input.
  • Oversaw employee recruiting, hiring, performance management and discipline.
  • Ensured a well-organized and clean dining environment at all times.
  • Trained front of house staff in customer service excellence and operational procedures.
  • Conducted regular inventory checks of stock levels in order to maintain adequate supply levels.
  • Handled guest complaints professionally and efficiently.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Delegated work to staff, setting priorities and goals.

Construction Project Manager

SASVS Remodelers
Decatur, GA
11.2022 - 01.2024
  • Monitored daily construction and evaluated project progress, contract compliance and safety.
  • Cleaned or prepared construction sites to eliminate hazards.
  • Organized subcontractors to ensure timely completion of projects.
  • Monitored changes in scope or design, managing any necessary contract adjustments.
  • Managed submittals and processing of Requests for Information between general contractor, owner, and owner's consultants.
  • Advised clients on innovative ways to reduce overall costs while maintaining quality standards.
  • Identified potential problems that may arise during the course of construction.
  • Estimated construction costs accurately, achieving consistent business profits.
  • Addressed and resolved onsite conflicts or discrepancies, ensuring minimal impact on project timelines.
  • Conducted walk-through inspections and other scheduled inspections with homeowners.

Front of House Manager/Operations Manager

Voga Gelato
Atlanta, GA
02.2021 - 09.2023
  • Explained goals and expectations required of trainees.
  • Ensured compliance with all health and safety regulations in front of house areas.
  • Handled customer complaints and feedback, ensuring issues were resolved promptly.
  • Oversaw employee recruiting, hiring, performance management and discipline.
  • Trained front of house staff in customer service excellence and operational procedures.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

Education

Bachelor of Arts - Religious Studies

Belmont University
Nashville, TN
06-1990

Skills

  • Customer Service Excellence
  • POS System Management
  • Health Code Compliance
  • Employee Training
  • Service Optimization
  • Customer Engagement Methods

Certification

  • Serve Safe Food Safety Course December 2024
  • Leadership and customer service training through ZingTrain (zingtrain.com) 2024
  • Gelato University Carpigiani USA November 2022

Timeline

Front of House Manager

Revolution Doughnuts
01.2025 - Current

Construction Project Manager

SASVS Remodelers
11.2022 - 01.2024

Front of House Manager/Operations Manager

Voga Gelato
02.2021 - 09.2023

Bachelor of Arts - Religious Studies

Belmont University

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Todd Burr