Summary
Overview
Work History
Education
Skills
Websites
Additional Skills
Prior Military Experience
Timeline
Generic

TODD BUTLER

San Antonio,TX

Summary

Accomplished Program Manager with extensive experience at Diversified Technical Services, Inc., specializing in high-stakes migrations and cloud optimization. Demonstrated expertise in data migration and stakeholder management, effectively mentoring teams to surpass project objectives. A strategic visionary with robust problem-solving abilities, resulting in significant process improvements and enhanced system reliability.

Overview

21
21
years of professional experience

Work History

Program Manager (eFOIA)

Diversified Technical Services, Inc. (DTSI)
San Antonio, TX
11.2021 - Current
  • Leading the migration of the Air Force Electronic Freedom of Information Act program (FOIA) from a traditional server environment in DISA to Azure cloud, as Program Manager
  • Guiding and mentoring a 9-person team using SDLC and Agile methodologies, including delegating workflows and monitoring progress to system administrators, software engineers, and cyber security personnel
  • Coordinating with project stakeholders to define project scopes and requirements for the new program, the migration of 2TB of data, 3 new working instances in SQL, and backup schema
  • Delivering briefings to upper management throughout the project, while identifying and implementing changes to ensure requirements are met
  • Optimizing the system via daily upkeep and maintenance, ensuring continuous performance and reliability in a 24/7/565 environment
  • Managing new version updates, service packs, hotfixes, and monthly maintenance in all environments; and providing proactive case management via the Tier II helpdesk
  • Utilizing sound judgment to gather facts, draw conclusions, and develop recommendations to solve complex problems
  • Minimizing and/or eliminating the need for duplication of effort and workarounds, supporting evolving FOIA workflows and processes

Systems Administrator/IT Support Specialist (GS-11)

502 Civil Engineer Group (US. Air Force/DoD)
Randolph, TX
03.2015 - 11.2021
  • Provided ongoing guidance and support to 1.3K+ users JBSA-wide with desktop support issues while recognizing and analyzing trends and providing instruction
  • Maintained accountability for responding to IT requests via the local ticketing system, LAN traffic interruptions, hardware and software capabilities, and other pertinent factors
  • Empowered customers by exploring and documenting network requirements for specific customer needs; and managed user network accounts, daily backups, and year-end processes
  • Spearheaded the identification of IT infrastructure enhancements while coordinating with communication agencies, customers, and other key stakeholders
  • Deployed and maintained an ongoing problem resolution database of techniques and procedures to apply to routine and complex problems for future use; and recorded problematic issues to analyze data and uncover opportunities for improvement
  • Provided formal and informal training to ensure users understand the interrelationships of IT systems; and formulated user manuals or instructions for assigned applications
  • Conducted periodic audits of all software controlled by the squadron to ensure illegal or unauthorized copies are not installed
  • Delivered technical advice to customers in the operation and maintenance of systems hardware and software and IT issues, including configuration support and case management
  • Ensured users operated, maintained, and disposed of information systems according to DoD guidance and the security rules; and controlled access to information systems based on clearances, approvals, and need-to-know
  • Represented the squadron in installation and functional area organizations, managing activities related to the implementation of security policies, standards, guidelines, and procedures
  • Conducted risk assessments to identify possible security violations or network disruptions; and established security requirements based on possible countermeasures
  • Provided technical hands-on assistance with software installations, hardware configurations, repairs, and/or the replacement of hardware due to failure (i.e., hard drive, memory, etc.)
  • Developed and maintained a trouble-resolution database, administered customer accounts, and provided orientations to new customers while ensuring adherence to SDC standards

Information Technology Manager

Pinnacle Computer Service, Inc.
San Antonio, TX
09.2011 - 03.2015
  • Provided IT strategy, vision, and leadership in the day-to-day operations of the San Antonio office, as an Information Technology Manager and Senior Technician
  • Trained, supervised, and motivated a team of 4 technicians while prioritizing and assigning work through the helpdesk ticket system
  • Administered customer networks via GFI Max anticipating issues before outages
  • Spearheaded the detection of server, computer, and network shortfalls to recommend solutions
  • Leveraged CMS, HTML, Java, PHP, and MySQL to generate functional, visually appealing web designs while keeping a thumb on the pulse of new best practices and technologies

Technical Advisor

Smeberg Law Firm, PLLC
San Antonio, TX
03.2011 - 09.2011
  • Designed and delivered software architecture in multi-tiered environments, including web, servers, and business applications, as Technical Advisor for Smeberg Law Firm, PLLC
  • Hands-on experience in designing software architecture in multitiered environments including web, databases, and applications
  • Encrypted data on computers and servers to secure attorney-privileged documents

Technical Advisor/Information Technology Manager

B.R. Allen & Associates, LLP
Boerne, TX
08.2010 - 02.2011
  • Oversaw the daily operations of 4 partners, 27 attorneys, and 12 support staff; and assisted with the standing up of a new satellite office
  • Administered 2003 Small Business Server; managed AD/Exchange 2003 and updated all workstations to ensure security measures to deter work product removal
  • Managed Allworx VOIP server with 53 extensions until achieving successful migration and balance

Senior Technician/Web Developer

Enable IT Solutions
Austin, TX
07.2009 - 08.2010
  • Installed Polaroid swipe card identification systems in schools, prisons, and industries
  • Designed and implemented network solutions/websites for businesses to expand
  • Managed helpdesk operations fielding calls and performing remote access repairs
  • Obtained customer requirements and developed dynamic websites building on and utilizing acquired skills

Information Technology Manager

Giordani, Schurig, Beckett, & Tackett, LLP
Austin, TX
08.2008 - 04.2009
  • Administered 11 servers running both Microsoft Server 2000 and 2003 as well as Blackberry Enterprise Server with 15 users
  • Managed Exchange 2003 Server with 60 users with Active Directory Users/Groups; and governed a Symantec Enterprise Vault mail archiving server
  • Safeguarded sensitive, attorney-client privileged information through the implementation of new security measures and a new IT Disaster Recovery Plan
  • Installed VPN with SonicWALL and Juniper device so attorneys could work abroad; and set up and managed 2 Mac X servers for streaming media for depositions

SharePoint Developer (Contractor)

Hewlett Packard
Fort Sam Houston, TX
03.2008 - 06.2008
  • Performed a 4-month contract to build an Information Security Microsoft SharePoint site that serviced 120,000 government employees using Visual Studio
  • Maintained site after the development phase while the civilian position was created and filled

Legal Assistant/Information Technology Manager

Archuleta & Associates
Lakeway, TX
08.2007 - 02.2008
  • Managed over 110 medical malpractice and wrongful death cases against the United States Government and Veterans Administration under the Federal Tort Claims Act
  • Responsible for the security and overall health of all the computers, networks, and devices for partners and staff

Law Office Manager/Paralegal

Department of Defense/Air Force
Maxwell AFB, AL
03.2004 - 08.2007
  • Managed the only IT Law Office in the U.S
  • Air Force that oversees $15B+ in contracts annually for the purchase of hardware, software, and services for various divisions of the DOD
  • Designed and implemented a legal office Microsoft SharePoint site to collaborate, manage, and streamline the flow of all contracts that came through the law office
  • Served as a local webmaster and network administrator, which entailed administering the local file server successfully, and securing gigabytes of legal data

Education

Bachelor of Science -

Kaplan University
Boca Raton, FL

Associate of Science - Paralegal Studies

Community College of the Air Force
Gunter AFB, AL

Skills

  • Project Management
  • Program Management
  • Software Development
  • Software Engineering
  • Systems Life Cycle
  • Requirements Management
  • Data Migration
  • Data Analysis
  • Database Management
  • Process Improvement
  • Risk Management
  • Helpdesk Operations
  • Customer Support
  • User Experience
  • Hardware/Software Troubleshooting
  • Contract Administration
  • Research
  • Technical Documentation
  • Stakeholder Management
  • Cross-Functional Team Leadership
  • Team Training
  • Team Building
  • Written/Oral Communication
  • Attention to Detail
  • Problem-Solving Skills
  • Windows Server
  • Apple IOS
  • Blackberry Enterprise
  • Software as a Service/SaaS
  • MS Office
  • SQL
  • MySQL
  • Oracle
  • HTML
  • PHP
  • Adobe
  • Remedy
  • Active Directory
  • DRA
  • SharePoint
  • Servers
  • PCs
  • Laptops
  • Phones
  • Peripherals

Additional Skills

Project Management, Program Management, Software Development, Software Engineering, Systems Life Cycle, Requirements Management, Data Migration, Data Analysis, Database Management, Process Improvement, Risk Management, Helpdesk Operations, Customer Support, User Experience, Hardware/Software Troubleshooting, Contract Administration, Research, Technical Documentation, Stakeholder Management, Cross-Functional Team Leadership, Team Training, Team Building, Written/Oral Communication, Attention to Detail, Problem-Solving Skills, Windows Server, Apple IOS, Blackberry Enterprise, Software as a Service/SaaS, MS Office, SQL, MySQL, Oracle, HTML, PHP, Adobe, Remedy, Active Directory, DRA, SharePoint, Servers, PCs, Laptops, Phones, Peripherals

Prior Military Experience

  • Paralegal/Resources/Helpdesk/Innovation/Instructor, Air Force, Montgomery, AL, 01/01/00, 12/31/04
  • Program Manager (FOIA Program), United States Air Force, Lakenheath, UK, 01/01/96, 12/31/00
  • B-52 Crew Chief (Mechanic), United States Air Force, Various Locations, 01/01/95, 12/31/97
  • Senior NCO, United States Air Force, Various Locations, 01/01/85, 12/31/95

Timeline

Program Manager (eFOIA)

Diversified Technical Services, Inc. (DTSI)
11.2021 - Current

Systems Administrator/IT Support Specialist (GS-11)

502 Civil Engineer Group (US. Air Force/DoD)
03.2015 - 11.2021

Information Technology Manager

Pinnacle Computer Service, Inc.
09.2011 - 03.2015

Technical Advisor

Smeberg Law Firm, PLLC
03.2011 - 09.2011

Technical Advisor/Information Technology Manager

B.R. Allen & Associates, LLP
08.2010 - 02.2011

Senior Technician/Web Developer

Enable IT Solutions
07.2009 - 08.2010

Information Technology Manager

Giordani, Schurig, Beckett, & Tackett, LLP
08.2008 - 04.2009

SharePoint Developer (Contractor)

Hewlett Packard
03.2008 - 06.2008

Legal Assistant/Information Technology Manager

Archuleta & Associates
08.2007 - 02.2008

Law Office Manager/Paralegal

Department of Defense/Air Force
03.2004 - 08.2007

Bachelor of Science -

Kaplan University

Associate of Science - Paralegal Studies

Community College of the Air Force

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TODD BUTLER