Todd Cadieux
Carlsbad,CA
Summary
Experienced professional skilled in collaborating with executive management to achieve corporate revenue and market share goals. Proven track record in developing and implementing key initiatives for successful objective execution. Well-versed in telecom, cloud, web, and AI applications. Demonstrated expertise in sales and solution consulting, specializing in deploying and developing cloud/AI applications for enterprise clients.
Overview
24
24
years of professional experience
1
1
Certification
Work History
RVP Solution Consulting
Five9
10.2022 - 10.2024
- Added responsibility taking over the Partner SC team in addition to the Account Management SC team. Total of 25 directs reporting.
- Worked to define new programs to introduce Partner solutions to the Five9 install base.
- Continued to advise Product Management on features and needed integration to customers and Partners.
- Provided leadership on career pathing and skills needed for new SCs in multiple disciplines
- Collaborated with Professional Services teams to design and implement customized solutions for strategic accounts.
- Present at various shows and Partner Sales QBRs. Participated in multiple panel discussion and POD casts.
- Presidents Honors for 2022, 2023.
Director Solution Consulting
Five9
05.2019 - 10.2022
- Establish a new team focused on supporting the Account Managers where our objective was to upsell and provide guidance on optimizing the Five9 Platform.
- Developed a high-performing team by providing mentorship, guidance, and opportunities for professional growth.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Presidents Honors for 2020, 2021.
Sr. Solutions Consultant
Five9
01.2018 - 05.2019
- Provide technical lead and support for all strategic sales activities on key customer opportunities
- This would be for both Net New sales and Enterprise Account Managers
- This includes providing advisor consulting for SC’s Sales, and Program Management and Professional Services to ensure the value proposition of Cloud Contact Center solution
- Support the Channel, ISV, and Solution Partners
- Presidents Honors for 2018, 2019.
Director, Enterprise Accounts
Five9
11.2010 - 12.2017
- Build and create the first Account Management program for Enterprise accounts
- Provide technical leadership and improve overall communication of Five9 objectives for Enterprise accounts.
- Provide “best practice” options for fast growth companies within the base
- Improve overall reduction in churn of existing accounts
- Establish Best Practices and recruited additional Enterprise Account Managers and Enterprise Solution Consultants as the company growth required
- Presidents Honors for 2011, 2012 and 2013.
Director of Sales Engineering
LiveOps Inc. (Serenova Inc)
03.2009 - 11.2010
- Provide technical lead and support for all strategic sales activities on key customer accounts and strategic partners
- Provide advisory consulting for field SE’s, Sales, and Program Management to ensure the value proposition of SaaS / On-Demand Contact Center solution is clear
- Training and Hiring - SE Tools and Technical Presentations - Demo Development - Compensation and Benefits package for SE's
Senior Director of Sales Engineering
Transera – (Broadsoft Inc.)
04.2005 - 03.2009
- Provide technical lead and support for all strategic sales activities on key customer accounts and strategic partners
- Member of the Leadership Team on the following committees: - Sales Structure and Forecasting - Product Engineering and Roadmap - Client Success - Strategic Management Team (weekly operations meeting)
- Provide roadmap feature requirements for the Transera platform; participate in field feed back process for new product features success
Sales Engineering Manager Western Region & NA VAR’s
Genesys Telecommunication Laboratories Inc. - Western Region
01.2001 - 04.2005
- Advised the Western Region Vice President on Sales strategies for all major accounts within the Western Region
- Responsible for technical sales support in obtaining revenue goals - 2000 $16M -2001 $18M - 2002 $22M - 2003 $24M
- Responsible for Channel technology relationship of the following Partners - Verizon CCS/ESG - NEC America - Siemens - BellSouth - NextiraOne - AGCS/Lucent Technologies Primary responsibility to support Channel
Education
Bachelor of Science in Business Administration and Management -
University of Phoenix
Master of Science in Telecommunications Management -
Golden Gate University
Skills
- Sales Support
- Business Analysis
- ROI Analysis
- Architectural Design
- Technical Requirement Design
- Product Management advisory
- Leadership/Coaching
- Mentoring
Certification
Twenty plus certifications from various voice and data companies, certifications can be provided upon request.
References
References available upon request.
Timeline
RVP Solution Consulting
Five9
10.2022 - 10.2024
Director Solution Consulting
Five9
05.2019 - 10.2022
Sr. Solutions Consultant
Five9
01.2018 - 05.2019
Director, Enterprise Accounts
Five9
11.2010 - 12.2017
Director of Sales Engineering
LiveOps Inc. (Serenova Inc)
03.2009 - 11.2010
Senior Director of Sales Engineering
Transera – (Broadsoft Inc.)
04.2005 - 03.2009
Sales Engineering Manager Western Region & NA VAR’s
Genesys Telecommunication Laboratories Inc. - Western Region
01.2001 - 04.2005
Bachelor of Science in Business Administration and Management -
University of Phoenix
Master of Science in Telecommunications Management -
Golden Gate University
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