Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Todd Chrostowski

Athens

Summary

Dynamic Store Manager with proven success at Walgreens, excelling in customer service and operational efficiency. Expert in team building and strategic thinking, I implemented loss prevention measures that significantly improved profitability. Adept at analyzing sales trends, I fostered a culture of exceptional service, driving repeat business and enhancing customer relations.

I have been responsible for opening 5 new Walgreens locations as well as mentoring many asst managers into the role of Store Manager. I have managed rural, urban, and 24 hour locations.

As a district within in a district leader I was responsible for up to 6 locations at a time.

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Store Manager

Walgreens
11.2005 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Implemented loss prevention measures, reducing shrinkage and improving overall store profitability.
  • Analyzed competitors'' strategies to adapt our own tactics accordingly, maintaining a competitive edge in the market.
  • Evaluated sales data and trends to identify opportunities for growth, implementing targeted marketing campaigns accordingly.
  • Maintained strict compliance with company policies and procedures as well as local regulations, avoiding potential fines or penalties.
  • Addressed customer concerns promptly, fostering a culture of exceptional service that generated repeat business.
  • Managed inventory levels for optimal product availability, minimizing stockouts and overstock situations.
  • Worked closely with the human resources department on hiring decisions to attract top talent for key roles within the store team.

Executive Assistant Manager

Walgreens
05.1995 - 11.2005
  • Safeguarded sensitive information with strict adherence to confidentiality policies and document management protocols.
  • Improved workflow efficiency through the regular evaluation of existing processes and the implementation of new strategies as needed.
  • Assisted in talent acquisition efforts by participating in candidate interviews, screening resumes, and onboarding new hires.
  • Enhanced team productivity by managing schedules, coordinating meetings, and providing logistical support.

Customer Service Representative

Walgreens
03.1991 - 05.1995
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

Associate of Arts - Marketing

Madison Area Business College
Madison, WI
05-1995

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Goals and performance
  • Team building and leadership
  • Operations management
  • Strategic thinker
  • Operations
  • Payroll management
  • Coaching and mentoring
  • Store operations
  • Operational efficiency

Accomplishments

  • Mentored and ran a quarterly training seminar for ASM that wished to become store managers throughout the different districts.
  • Supervised team of up to 70 team members.
  • My current store was 5th in overall AOI last fiscal year at 2.6 million on 27.5 million in annual sales.
  • Recruited for, supervised, merchandised and opened 5 new Walgreen locations. Beloit, Fort Atkinson, Merrill, Eagle River, Stevens Point, and Ashland WI.
  • Took a non 24 hour Walgreens to 24 hours increasing script count from 525 prescriptions a day to 1102 average per day.
  • Recruited, hired, and promoted numerous pharmacists for the District and Area.
  • 10 of my Assistant Managers have been promoted to Store Manager or Higher in the last 10 years.


Certification

Pharmacy Technician PTCB certified.

Pharmacy Technician State of Wisconsin License

WI alcohol license


Timeline

Store Manager

Walgreens
11.2005 - Current

Executive Assistant Manager

Walgreens
05.1995 - 11.2005

Customer Service Representative

Walgreens
03.1991 - 05.1995

Associate of Arts - Marketing

Madison Area Business College

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