Todd Chumley
Oceanside,CA
Summary
A passionate leader who can create and maintain a culture of success with a diverse sales team. Driven to develop and coach my sales team to new accomplishments through active participation in the sales process. The ability to inspire a new level of motivation from every individual while building a trusted relationship within the team. Passionate about a culture where developing your team is not a catch phrase but a true part of the organization.
Overview
24
24
years of professional experience
Work History
Regional Sales Manager-Inside Retention
Cox Business
10.2016 - 11.2023
- Manage and lead a team of 11 Retention Sales Reps covering the California markets for the West Region of Cox Business
- Responsible for hiring, training, mentoring, inspiring, and driving sales results
- Top performing Retention Sales team 2019, 2022, and 2023 for all of Cox Business in new revenue, percent to quota
- Top performing Revenue Retention for all of Cox Business in 2017,2018,2019, 2022, and 2023
- Led all of Cox Business Inside Retention Sales in key product sales 2017, 2018, 2019, 2021, and 2023
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Increased sales performance by 24% YOY growth from 2018 to 2019.
SALES MANAGER-MID MARKETS & Inside Sales
COX BUSINESS
09.2012 - 10.2016
- Led a team of Cox Business account executives covering Orange County
- Transitioned to Inside Sales where I direct the most impactful sales segment in the Orange Coast Market
- Developing team dynamic and strategies that lead to long term success in aggressive market
- Managed sales funnels and tactics
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Coach to sales process and inspire new level of success
- Year-Over-Year growth of 14% (2013 to 2014)
- Year-Over-Year growth of 11% (2014 to 2015)
- Exceeded team quota every month in 2015 & 2016 & 2018
- Increased rep average monthly productivity by over 18%
- Led entire Sales Organization in IP Centrix product sale 2017 & 2018
- Developed culture of accountability leading to increased rep productivity.
BUSINESS SALES MANAGER (NORTHERN UTAH)
VERIZON WIRELESS
01.2008 - 01.2012
- Directly managed a group of 8 account managers, while selling and servicing profitable accounts within Utah Territory
- Consistently achieved planned sales objectives while working across departments to achieve exceptional growth
- Awarded multiple sales awards for performance
- Lead and mentored a team focused on maximizing sales
- Established a culture through lead-by-example, motivation and results
- Responsible for meeting revenue objectives and managing the sales process while providing guidance and support for account managers
- Participated in the entire sales process and provided coaching to drive results
- Recruited new talent along with developing existing sales professionals to reach record results of: 60% year over year growth
- 90% of sales attained through multiple cold calling techniques
- Annual account revenues in excess of 2.2M.
- Enhanced sales team performance by implementing effective training programs and coaching strategies.
- Boosted customer satisfaction by addressing concerns promptly and providing tailored solutions.
- Developed new business opportunities through diligent research, networking, and targeted marketing efforts.
RETAIL SALES MANAGER
VERIZON WIRELESS
01.2002 - 01.2008
- Worked towards meeting personal and location sales metrics as well as customer satisfaction standards by maximizing the customer's experience
- Managed all phases of store operations to ensure maximum sales and profitability
- Focused on key business initiatives, store presentation, marketing execution, inventory management, loss prevention, payroll management, risk management, and daily operational cost control
- Developed strategies which drove results of: Consistently top manager in key metrics of the business
- Increased Sales by over 22% YOY
- Recognized as top sales manager in Mountain Region (2006).
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
ASSISTANT RETAIL SALES MANAGER
VERIZON WIRELESS
01.2001 - 01.2002
- Ensured the store personnel were providing exceptional customer service
- This included answering questions and assisting with product selection, purchases, and returns
- Helped to ensure the store was clean, well-organized, and properly merchandised
- Responsible for ensuring all store policies, procedures, and controls are followed, as well as planning, organizing, and delegating work among staff
- Modeled sales process to sales team
- Led team to all time high gross activations in January 2002
- Coached team on sales techniques and Mystery Shop.
RETAIL SALES REP
VERIZON WIRELESS
01.2000 - 01.2001
- Sold and demonstrated products and services to customers, while driving front line growth and customer experience
- Consistently led sales team in every key metric of the business
- Developed into team lead and left responsible in absence of manager
- Also achieved: Top monthly sales rep 11 out of 12 months in 2000
- Received perfect score on Mystery Shop sales review
- Recognized by District Manager for sales ability and chosen to train other reps.
Education
Bachelor of Arts in Communications with a concentration in Public Relations -
The University of Utah
Salt Lake City, UTSkills
- Award Winning Sales Leader
- 19 years of Sales Management
- New Business Development through Prospecting
- Wireless Solutions & Sales
- Aggressive Quota Attainment
- Strategic Account Management
- Negotiations and Contract Development
- Comprehensive Relationship Building
- Positioning of SaaS Products
- Sales Team Training/Supervision/Hiring/Development
- Lead Generation
- Business Development and Planning
- Sales Leadership
- Forecasting and Reporting
- Process Improvement
- Conflict Resolution
- Sales Lifecycle Management
- New Account Development
- Negotiation and Persuasion
- Sales Initiatives and Techniques
- Customer Base Development
Languages
Portuguese
Full Professional
Timeline
Regional Sales Manager-Inside Retention
Cox Business
10.2016 - 11.2023
SALES MANAGER-MID MARKETS & Inside Sales
COX BUSINESS
09.2012 - 10.2016
BUSINESS SALES MANAGER (NORTHERN UTAH)
VERIZON WIRELESS
01.2008 - 01.2012
RETAIL SALES MANAGER
VERIZON WIRELESS
01.2002 - 01.2008
ASSISTANT RETAIL SALES MANAGER
VERIZON WIRELESS
01.2001 - 01.2002
RETAIL SALES REP
VERIZON WIRELESS
01.2000 - 01.2001
Bachelor of Arts in Communications with a concentration in Public Relations -
The University of Utah
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