TODD CLARK
Director
Layton,UT
Summary
Seasoned strategic leader with over 30 years of record achievement and managerial experience. Extensive history of working in the automotive Industry. Skilled in leading, managing projects, coaching and structuring/building a team. Exemplary track record of Achieving and exceeding all goals. Expert in ERP/DMS & CRM Management. Strategic information technology manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 30-year record of building positive relationships with internal and external stakeholders.
Overview
18
18
years of professional experience
Work History
Sr Manager OEM Relations
Dominion DMS
11.2023 - 12.2024
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication ensuring high-quality service delivery.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
Partnership Ambassador
Dominion DMS
06.2023 - 12.2024
- Represented organization at professional conferences, delivering engaging presentations to diverse audiences.
- Developed and maintained extensive network of community contacts, resulting in increased visibility.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Created relationships with vendors to create excitement and to sign them up to integrate to Dominion DMS. Beat quarter goal of signed vendors by 30%
- Strengthened diplomatic relations by organizing various cultural exchange programs and events.
- Fostered cross-border cooperation by participating in regional conferences and meetings.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
Parts Manager
Mercedes Benz of Farmington
12.2024 - Current
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
Director of Applications
LARRY H MILLER Automotive Group
04.2015 - 01.2023
- Manage, maintain software applications and oversee day-to-day operations LHM Auto IT Dept
- Successfully Created & Managed support team. Direct management of team of 27 team members including Field Operations, Information Security, System Administration, Help Desk teams.
- Communicated and worked with C level management of Larry H Miller.
- Implemented process to overcome language barrier between IT & business,
- Confidently lead and understand dealership business from top to bottom because of dealership experience and 15 years as part of dealership management company.
- Developed plan to coordinate and execute technical strategies aligned to vision, mission and values.
- Interviewed, hired, trained and mentored staff by coaching daily, leading performance reviews and offering constructive feedback.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations
- Improved application efficiency by streamlining processes and implementing best practices.
Applications Manager
ASBURY AUTOMOTIVE GROUP
07.2008 - 04.2015
- Aligned multi-team efforts behind unified solution promotion strategies, creating overarching strategies for customer guidance and communication.
- Helped select solutions suited to specific business needs by offering insight & expertise into available product or service options
- Account management expertise to over deliver to customer/dealerships.
- Established and led multiple teams in 90 store DMS/ERP rollout
- Supported implementation of management system software applications to enable centralized management of tasks
- Led and assisted technical upgrade projects by working and coordinating with consultants and developers for integrations
- Collaborated with cross-functional teams to develop and implement custom applications tailored to business needs.
- Implemented a robust backup strategy to minimize data loss in case of system failures or disasters.
- Fostered strong relationships with clients by consistently delivering high-quality results and exceeding expectations.
Installation/Implementations Manager
Dealertrack DMS
10.2006 - 07.2008
- Created, Directed & manged teams in installation, testing, start-up of system commissioning tasks.
- Implemented systems to improve process efficiency and reduce project duration.
- Led weekly meetings, facilitating stronger communication and helping to resolve critical issues.
- Conducted critical pre-installation conferences with Dealership management & manufacturer's representatives.
- Led multiple install teams at once to effectively implement DMS software to large dealer groups
- Worked effectively in fast-paced environments
Education
Business Administration And Management
Weber State University
Ogden, UTSkills
- Third-Party Systems Integration
- Customer Service
- Team Development & Management
- Develop & Maintain Company Standards
- Customer & Vendor Management
- Process Improvement Design
- Change Management Process
- Project Management & Implementation Processes
- Corrective Actions
- Business Partnerships
- Mission Critical Applications
- Production Support
Accomplishments
- Supervised team of 35 staff members.
Timeline
Parts Manager
Mercedes Benz of Farmington
12.2024 - Current
Sr Manager OEM Relations
Dominion DMS
11.2023 - 12.2024
Partnership Ambassador
Dominion DMS
06.2023 - 12.2024
Director of Applications
LARRY H MILLER Automotive Group
04.2015 - 01.2023
Applications Manager
ASBURY AUTOMOTIVE GROUP
07.2008 - 04.2015
Installation/Implementations Manager
Dealertrack DMS
10.2006 - 07.2008
Business Administration And Management
Weber State University
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