TODD CLEMENTS
Meridian,ID
Summary
Enterprising Business Owner/Partner successful in leading every facet of new and ongoing business for Sales operations and Business processes. Strategic thinker and tactical decision-maker with passion for building customer relationships and exceeding expectations. Self motivated individual possessing excellent leadership skills. Creative problem solver skilled at de-escalating situations and driving positive change.
Emphasis on the following:
Marketing & Advertising
Sales & Financial Management
Customer Satisfaction & Retention
HR Management, A/P & Payroll
Employee Training & Education with emphasis on communication
inventory control procedures.
Overview
29
29
years of professional experience
Work History
Owner/Operations Supervisor
Clement Performance & Automotive Restoration
01.1996 - Current
- Managed day-to-day business operations to maintain and improve business proficiency and processes.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality service and timely communication to ensure client retention.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Supervision of various teams/employees
Commercial Sales Manager
Auto Zone
01.2021 - 12.2022
- Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
- Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
- Client account management, sales and service for all branch locations
Owner/President
Allsurant Insurance Agency
06.2010 - 12.2020
- Business Manager responsible for overseeing daily operations of the agency.
- Increased sales revenue by developing and implementing effective sales strategies.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Led large, successful sales team by providing motivational coaching and performance-based incentives.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Assessed client satisfaction levels and identify additional sales opportunities.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
Education
Associates Degree-Business Management - Small Business Management
Boise State University
Boise, IDHigh School Diploma -
Payette High School
Payette, IDSkills
Business Operations Management
Client Management & Retention
Sales & Financial Management
Client Lead Generation
Leadership & Team Management
Training & Educational Sessions
Automobile Building, Repair & Restoration
Automobile Trouble Shooting & Diagnostics
Residential Home Construction
ACHIEVEMENTS
Insurance Sales Excellence Awards
Top Agent Achievement Awards
Timeline
Commercial Sales Manager
Auto Zone
01.2021 - 12.2022
Owner/President
Allsurant Insurance Agency
06.2010 - 12.2020
Owner/Operations Supervisor
Clement Performance & Automotive Restoration
01.1996 - Current
Associates Degree-Business Management - Small Business Management
Boise State University
High School Diploma -
Payette High School
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