Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Todd Coyle

Washington,PA

Summary

Practiced Manager with ten years of experience. Excel in inventory control and analytics. Expertise in Microsoft Office 365 and exceptional problem-solving abilities have driven significant improvements in operational efficiency and customer satisfaction, with a commitment to safety procedures.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Concessions Manager

Sodexo
08.2021 - Current
  • Responsible for food and beverage service across four venues.
  • Managed staff scheduling, hiring, and training.
  • Managed game day staff of over 200 people.
  • Managed inventory effectively, reducing waste and ensuring optimal product availability for customers.
  • Assisted in budget planning and forecasting efforts for the concessions department, making informed decisions about resource allocation based on historical performance data.
  • Coordinated concession team, food preparation, and storeroom operations.
  • Purchased beverages and cultivated strong vendor relationships.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Maintained effective supply levels by monitoring and reordering stock.
  • Inspected equipment and machinery for proper working condition.
  • Kept facility compliant with health codes, sanitation requirements and license regulations.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Supervised food and beverage personnel, evaluating performance and giving yearly reviews.
  • Analyzed sales data to identify trends and optimize product offerings based on consumer preferences.
  • Implemented effective cash handling procedures, minimizing discrepancies and improving overall financial accountability.
  • Participated in menu planning and food production, properly handling food surpluses and cost control.
  • Developed professional relationships with client.

IT Manager and Training

Sodexo
01.2015 - 08.2021
  • Trained and managed game day technical support team.
  • Supervised install of new technology during venue transition.
  • Provided base level IT support to company personnel.
  • Devised workarounds for persistent problems.
  • Assisted in training and development on techniques for effective alcohol management
  • Developed training program for POS system use.
  • Taught weekly classes, training more than 2,500 new employees and non profit personnel.
  • Developed and maintained technical expertise in menu board design.

Concession Supervisor

Sodexo
08.2013 - 12.2016
  • Supervised game day concession stands with over 50 workers per game.
  • Used strict inventory control.
  • Followed all food safety procedures
  • Trained personnel on equipment.
  • Focused on great customer service
  • Received incoming shipments and reviewed contents against purchase order for accuracy.
  • Rotated stock using FIFO.
  • Operated pallet jacks and forklifts safely with 0% incident rate.

Education

No Degree - Management Information Systems

Penn State University
Erie, PA

Skills

  • Inventory control
  • Customer service
  • Training
  • Cash management
  • Payment systems
  • Attention to detail
  • Report analysis
  • Logistics
  • Hands-on and proactive
  • Accounts receivable
  • Problem solving
  • Proficiency in Microsoft Office 365

Certification

Fork Lift Operation

ServSafe

Monongalia County Health Dept. PIC

TEAM Coalition Trainer


Timeline

Concessions Manager

Sodexo
08.2021 - Current

IT Manager and Training

Sodexo
01.2015 - 08.2021

Concession Supervisor

Sodexo
08.2013 - 12.2016

No Degree - Management Information Systems

Penn State University

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Todd Coyle