Summary
Overview
Work History
Education
Skills
Timeline
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Todd Craft

San Antonio,TX

Summary

Dynamic business owner with a proven track record in customer relations and service excellence at Home Depot. Skilled in enhancing client satisfaction through attentive communication and problem-solving. Demonstrated financial acumen by managing budgets and reducing costs, while fostering a collaborative team environment. Committed to delivering quality results under pressure.

Professional with experience in business leadership and management, prepared for this role. Strong focus on team collaboration and achieving results. Skilled in strategic planning, financial oversight, and operational efficiency. Reliable and adaptable to changing needs, ensuring consistent performance and growth.

Overview

3
3
years of professional experience

Work History

Business Owner

Self-employed
05.2023 - Current
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.

Custom Service Advocate

Home Depot
12.2022 - Current
  • Supported team members, fostering a collaborative and productive work environment.
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues.
  • Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
  • Analyzed customers' issues and complaints and initiated corrective actions.
  • Enhanced client retention through exceptional service delivery and proactive communication.
  • Assisted in training new employees, sharing best practices for achieving success as a Service Advocate.
  • Maintained detailed knowledge of company products and services to provide accurate information to clients.
  • Exceeded performance metrics consistently by prioritizing tasks effectively and efficiently.
  • Greeted each customer and solved all issues and complaints via face-to-face, through email or on phone.

Cook Helper

Dunkin' Donuts
06.2022 - 08.2022
  • Assisted cook in preparation of food by cutting, chopping and marinating meats, vegetables and garnishes.
  • Cleaned and washed all utensils, preparation equipment cutting boards and counters.
  • Maintained high standards of sanitation throughout the kitchen area through proper cleaning practices and routine inspections.
  • Restocked kitchen supplies, rotated food and stamped time and date on food in coolers.
  • Unpacked and stored supplies in refrigerators, cupboards and storage areas to maintain proper inventory.
  • Boosted customer satisfaction by delivering prompt service and addressing special requests accurately.
  • Supported a clean and organized working environment by maintaining cleanliness of utensils, equipment, and workstations.
  • Maintained composure and work quality while under stress.

Education

High School Diploma -

John Marshall Harlan
San Antonio, TX
06-2023

Skills

  • Customer service
  • Customer relations
  • Attention to detail
  • Driven and determined

Timeline

Business Owner

Self-employed
05.2023 - Current

Custom Service Advocate

Home Depot
12.2022 - Current

Cook Helper

Dunkin' Donuts
06.2022 - 08.2022

High School Diploma -

John Marshall Harlan

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Todd Craft