Todd Crampton
Palm Beach Gardens,FL
Summary
Dynamic Customer Support Supervisor at Global Sticks Express with a proven track record in team development and escalation management. Enhanced service levels through targeted training and effective client relationship management, resulting in improved customer satisfaction. Skilled in task organization and motivated teams to achieve operational excellence.
Overview
31
31
years of professional experience
Work History
Customer Support Supervisor
Global Sticks Express
01.2022 - Current
- Enhanced team performance by conducting regular training sessions and offering constructive feedback.
- Analyzed customer feedback to identify areas for improvement.
- Enforced adherence to legal and company policies and procedures and reported to management related gaps in training or compliance.
- Facilitated regular meetings with other supervisors to share best practices and discuss ongoing challenges faced by the customer support department.
Realtor
ReMax Island Real Estate
08.2015 - 06.2020
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Mortgage Loan Officer
Various
05.2003 - 08.2015
- Maintained high customer satisfaction through prompt and accurate loan status updates.
- Enhanced client retention by delivering exceptional service throughout mortgage process.
- Assisted clients in selecting appropriate loan products and terms to achieve financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite approvals.
- Analyzed loan applications and credit reports to assess eligibility and risk levels.
- Followed up on missing loan documents, guiding clients in completing application processes.
Owner/Manager
AlphaGraphics 405
07.1994 - 02.2003
- Managed daily business operations to ensure efficiency and accuracy in task completion.
- Developed strong client relationships, leading to increased repeat business and referrals.
- Oversaw team performance, ensuring all tasks were executed efficiently and accurately.
- Implemented streamlined business processes, enhancing customer satisfaction through exceptional service.
- Administered financial management, including budgeting, reporting, and tax preparation.
- Consulted with clients to assess needs and recommend tailored solutions.
- Hired and trained a high-performing team focused on achieving company objectives.
Education
Mathematics
New Mexico Tech
SocorroSkills
- Escalation management
- Training and coaching
- Staff motivation
- Service level optimization
- Delegation and prioritization
- Task organization
- Client relationship management
- Customer relations
- Team development
Timeline
Customer Support Supervisor
Global Sticks Express
01.2022 - Current
Realtor
ReMax Island Real Estate
08.2015 - 06.2020
Mortgage Loan Officer
Various
05.2003 - 08.2015
Owner/Manager
AlphaGraphics 405
07.1994 - 02.2003
Mathematics
New Mexico Tech
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