Todd Cureton
Powell,TN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Shift Commander/ Dispatcher
American Medical Response
Knoxville, TN
11.2015 - Current
- Supervise assigned shift of 55-60 employees each day
- Answer and follow up on complaints and any employee issue
- Respond to calls for service as needed, including MCI and any call requiring a public relation event
- Responsible for performance-based contract adherence
- Increased staffing by 26% by implementing autonomy and empowerment principles for assigned staff
- Self-motivated, with a strong sense of personal responsibility
- Worked effectively in fast-paced environments
- Proven ability to learn quickly and adapt to new situations
- Excellent communication skills, both verbal and written
- Demonstrated respect, friendliness and willingness to help wherever needed
- Passionate about learning and committed to continual improvement.
Experience , ASSISTANT MANAGER
Grifols
Pittsburgh, PA
09.2022 - 04.2023
- Developed strong working relationships with staff, fostering a positive work environment
- Developed strategy to increase sales and drive profits.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Reviewed sales and gross profit report to assess company efficiency.
- Improved customer satisfaction by addressing and resolving complaints promptly
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies. Created customer voting for employee of the month
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Increased sales through effective merchandising strategies and targeted promotions.
Clinical Simulation Technician
East Tennessee Children's Hospital
Knoxville, TN
04.2020 - 05.2021
- Coordinate simulation center activities to include family education, nursing education, community education and assist with emergency medical services outreach education
- Assist in process and quality improvement opportunities.
Flight Paramedic
Air Evac Lifeteam
10.2014 - 02.2019
- Respond to flight requests in a safe, timely and efficient manner
- Mentor and teach new hire medical crew members as needed
- Attend and actively participate in any education and public relation events.
PARAMEDIC
Sevier County Ambulance Service
06.2004 - 07.2017
- Mentor and precept students as well as new hire employees as needed
- Respond to calls for service and determine appropriate destination and treatment for patients.
Education
Master of Science - Organizational Leadership
Colorado State University Global
Aurora, CO12.2023
Bachelor of Science Organizational Leadership -
Colorado State University Global Campus
Aurora, CO11.2021
Skills
- Effective Leadership
- Team Management
- Operational planning
- Delegation Abilities
- Positive Attitude
- Problem-Solving
- Strong verbal and written communication
- Team motivation
- Decision-making capabilities
- Creative Problem-Solving
- Staff Training and Development
- Operations Management
Timeline
Experience , ASSISTANT MANAGER
Grifols
09.2022 - 04.2023
Clinical Simulation Technician
East Tennessee Children's Hospital
04.2020 - 05.2021
Shift Commander/ Dispatcher
American Medical Response
11.2015 - Current
Flight Paramedic
Air Evac Lifeteam
10.2014 - 02.2019
PARAMEDIC
Sevier County Ambulance Service
06.2004 - 07.2017
Master of Science - Organizational Leadership
Colorado State University Global
Bachelor of Science Organizational Leadership -
Colorado State University Global Campus