Todd Custer

• Analyzed and reported financial, contractual, and operational performance metrics to senior leadership, enabling data-driven strategic and budgetary decisions.
• Designed and delivered executive-level Power BI dashboards with complex DAX measures to track KPIs across spend, workload, and operational performance.
• Developed and maintained SQL- and DAX-based data models, integrating ERP, contract, and justice system data to support forecasting and decision-making.
• Built automated data pipelines and optimized queries to extract, transform, and analyze data from multiple enterprise sources, improving accuracy and refresh performance.
• Partnered with legal, finance, operations, and IT stakeholders to define requirements, validate data integrity, and translate complex business rules into scalable analytics solutions.
• Communicated insights through clear visualizations and narrative reporting, improving leadership visibility into trends, risks, and opportunities.

• Gathered, documented, and modeled data to assess business trends.
• Produced detailed and relevant reports for use in making business decisions.
• Participated in requirements meetings to understand business needs.
• Created dashboards to monitor and track key performance indicators.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Managed time efficiently in order to complete all tasks within deadlines.
• Proven ability to develop and implement creative solutions to complex problems.
• Deployed predictive analytics models to forecast future trends.
• Developed complex dashboard and reporting tools to track business performance metrics.

Responsible for analyzing, designing, and implementing business processes within the organization. Identified areas for improvement and developed solutions that increase efficiency and effectiveness.

• Completed intensive business process management workshops with 16 business units and identified improvement.
• Collaborated with directors and executive directors to drive strategy and implement new processes.
• Created workflow diagrams and Gantt charts to clearly demonstrate business requirements.
• Created and implemented A3 methodology using PDCA, DMAIC and 8-Step Problem Solving programs, helping programs increase efficiencies.
• Created Discovery Workshop curriculum and guide to address requirements gathering needs for new IT director.
• Implemented and refined business process management workshop for member services.
• Adapted current state workshop increasing frequency from 4-5 business program every 2 months to 8-10.
• Created Theory of Constraints guide to help businesses work through organizational bottlenecks.

Directed day-to-day operations on a 225 mile territory, focused on attainment of key business metrics, continuous improvement initiatives and customer service.

• Managed 1 reporting manager, over 50 employees per year and supervised over 300 employees within territory limits.
• Worked with 17 customers to understand needs and provide excellent service.
• Identified and help develop company and customer initiative working through 8 states for cost savings of $900,000.
• Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
• Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
• Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.

Monitored 2 rail yards with 40-50 originating and terminating trains per week, along with directly managing over 50 employees and supervising over 200 within the terminal limits.

• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches, allowing customers to be better served.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Managed all train movements by conferring with engineers regarding train routes, timetables and cargoes and discussed route adjustments in response to rail defects or obstructions.

• Operated controls to activate track switches and traffic signals.
• Signaled to engineers regarding train stopping, starting, directional switches or emergencies.
• Kept records of contents and destination of each train car and made arrangements to add or remove cars at proper points on routes.

Inspected final products to assess compliance with quality standards and established tolerances.

• Conducted quality inspections of finished products and made minor repairs to meet project expectations.
• Supported machine operators in setup and operation of production equipment resulting in efficient runs.

• Trained and developed over 350 student-athletes.
• Developed a Strength and Conditioning culture from beginning stages which allowed complete autonomy led by students after year 6.
• Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
• Monitored student classroom and outdoors activities to promote student safety.
• Used critical thinking to break down problems, evaluate solutions and make decisions.