Customer-focused, strategic-thinking sales and account management professional with more than 20 years of experience in establishing relationships, retaining top accounts, and expanding profit channels.
Overview
25
25
years of professional experience
Work History
Assistant Store Manager
Mens Wearhouse
01.2024 - Current
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Rotated merchandise and displays to feature new products and promotions.
Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
Assisted in recruiting, hiring and training of team members.
Sales Manager
Davis Business Systems Inc
01.2007 - Current
Negotiated pricing with distributors and customers to maximize cost savings
Prepare budget proposals, price quotes, and contracts
Cut costs by negotiating effectively with vendors to maximize savings
Created and finalized quotes for the company, vendors, and customers to close deals
Hired people who brought added value, a positive attitude, and industry knowledge to the sales team by recruiting, interviewing, and hiring them
Developed strategic relationships with key suppliers and clients to foster profitable business initiatives
Manage the sales team's supervision, coaching, training, development, and performance
Facilitated sales calls with team members to set sales and customer retention targets
Increased sales revenue by developing and implementing effective sales strategies.
Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Store Lead
Mens Wearh
01.2023 - 01.2024
Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
Led training sessions for new employees, fostering a supportive learning environment that facilitated rapid skill development.
Mentored team members to develop their skills, resulting in multiple promotions within the company.
Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
Managed staff schedules, ensuring proper coverage during peak hours and minimizing overtime expenses.
Ensured compliance with company policies and procedures, leading to consistently high audit scores.
Sales Associate
Mens Wearhouse
01.2022 - 01.2023
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Built relationships with customers to encourage repeat business.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Sales
Davis Business Systems Inc
07.2000 - 01.2007
Went to customer sites to assess needs, demonstrate offerings, and propose strategic solutions for a variety of issues
Built long-term relationships with clients so that I could accurately quote pricing and terms that met the needs of the customer
Opened over 30 new accounts and made a total profit of over $2 million
Drove business development through proactive networking and relationship-building skills
Completed customer contracts and warranties to handle administrative aspects of Sales