TODD DAWKINS
Summary
Experience with overseeing complex IT systems and ensuring seamless integration and functionality. Utilize strategic planning to drive technological improvements and operational efficiencies. Track record of leading cross-functional teams and delivering impactful IT solutions. Recognized for leadership, problem-solving, and aligning IT initiatives with organizational goals.
Overview
21
21
years of professional experience
Work History
Head of Digital IT Products
HARTFORD STEAM BOILER/MUNICH RE
11.2021 - Current
- Coordinated large-scale technology migrations to minimize disruption while enhancing overall system capabilities
- Accountable for the customer facing digital platform and delivery of digital solutions
- Responsible for financial and technical health of 20+ customer/client facing products
- Collaborated with cross-functional teams to provide optimal technology support for various functional areas
- Spearheaded the development and implementation of innovative software solutions, resulting in increased operational efficiency
- Reduced downtime and improved overall system performance by proactively addressing potential platform issues
- Negotiated contracts with vendors, securing cost-effective services for the organization's IT needs
- Oversaw budget management for project and support areas, allocating resources effectively while minimizing costs where possible
- Support IT policies and procedures, fostering a secure and efficient work environment
- Collaborate with business area management to align IT strategy with business needs
- Optimized existing systems through regular evaluations, making necessary adjustments to improve functionality and user experience
- Managed a team of IT professionals, providing mentorship and guidance to boost productivity and ensure project success
Corporate Application Manager
AVANGRID
06.2003 - 10.2021
- Coordinated with stakeholders at all levels of the organization to ensure alignment between project goals and overall business strategy
- Led staff in the areas of operations planning, web strategies and large IT projects
- Assigned requested work based on priority level and staff expertise
- Conducted thorough quality assurance testing to identify and address potential issues before application release
- Oversaw level three support for corporate and retail web applications
- Fostered a culture of continuous improvement within the Application Management team, emphasizing the importance of collaboration and learning from past experiences
- Established strong relationships with vendors, negotiating favorable terms on software services and support contracts
- Managed budgets effectively, ensuring optimal allocation of resources throughout projects life cycles
- Improved application performance by identifying and resolving technical issues through regular system monitoring and maintenance
- Managed a team of IT professionals, providing mentorship and guidance to boost productivity and ensure project success
- Coordinated IT storm coverage to support critical applications during storm emergency events
Education
Masters Certificate - Project Management
GEORGE WASHINGTON UNIVERSITY
01.1999
Bachelor of Science - Computer Science
GRAMBLING STATE UNIVERSITY
01.1988
Skills
- Digital Transformation
- Cross-Functional Team Leadership
- Product Development
- Technical Support Management
- Performance Analysis
- Strategic Planning
- IT Budgeting
- ITIL Framework
- Project Management
- Vendor Management
- IT Problem-Solving
- Agile Framework
Other Work History
- UIL Holdings Company, Business Relationship Manager, 2003
- The Hartford, E-Business Team Lead, 1997
- Cigna, Application Team Lead, 1994
- IBM, Systems Analyst, 1988
Timeline
Head of Digital IT Products
HARTFORD STEAM BOILER/MUNICH RE
11.2021 - Current
Corporate Application Manager
AVANGRID
06.2003 - 10.2021
Bachelor of Science - Computer Science
GRAMBLING STATE UNIVERSITY
Masters Certificate - Project Management
GEORGE WASHINGTON UNIVERSITY
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