Dynamic General Sales Manager with a proven track record at Don Jacobs Toyota, driving sales growth through effective leadership and team development. Expert in employee motivation and sales strategy, achieving an impressive average of 189 vehicles sold monthly. Committed to enhancing customer satisfaction and fostering a high-performance sales environment.
I took over the small store that was located in East Troy Wisconsin, they had only 4 sales people. My first month there we did 51 vehicles. Then we built the new store in Mukwonago and we hired more sales people for a total of 9 and did an average of 95 vehicles per month. We grew the store by hiring a few more managers, the highest we did was 131vehicles in one month. Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies. Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings. Handled customer relations issues, enabling quick resolution, and client satisfaction.
Improved overall customer buying experience to safeguard dealership revenue. Improved sales team efficiency by monitoring key performance indicators and providing actionable insights. Enhanced employee performance through targeted training programs and consistent feedback. Mentored junior staff members, cultivating a positive work environment that promoted growth and development within the team.
Sold new and used vehicles.
Sold used vehicles, helped with inventory and did finance paperwork.
Sold used vehicles.
Responsible for new car sales volume and gross profit, ordered new car inventory, trained sales staff on policy procedures and sales process. Assisted used car manager with sales appraisals when needed. Constantly improved our work environment with changes to processes. Ensured employees provided the highest standards of customer satisfaction and quality service at all times.
Responsible for the new car department inventory, sales staff, conducted appraisals when needed, and assisted with used car sales. Created innovative promotional marketing strategies. Hired 4 salespeople to bring the total to 16. I trained, supervised and mentored sales people; motivated staff to meet/ exceed established sales goals and objectives. We generated sales of 150- 200 vehicles per month.
Drove Sales of New and Used vehicles. Reviewed and approved sales deals by all sales associates. Ordered New vehicle inventory. Scheduled and managed 2 sales managers 3 finance managers and 20 sales associates; taught employees successful sales and closing techniques. Designed and placed advertising featuring vehicle inventory, created promotional marketing strategies to stimulate sales growth such as off-site grass root marketing events. Connected with the community by sponsoring a car club. Developed strong customer relations, appraised trade-ins, orchestrated financing, and gave final approval of all sales. Ensured employees provided the highest standards of customer satisfaction and quality service at all times. Managed and directed overall administration and operation of the automobile dealership, which achieved an average of 189 sales per month (110 new cars).Delegated work responsibilities and monitored overall job performances to ensure accuracy and adherence to specifications, rules and regulations.
Developed and implemented follow up programs to increase showroom floor traffic, productivity and efficiency. Encouraged and supported a team like work environment. Organized, coordinated and implemented company's advertising and market strategies into everyday operations. Set up and arranged special activities and events to promote the company and its services. Managed and administered a $45,000 monthly advertising budget. Responsibilities were same as those described above and included all areas of sales and customer service.
Developed and implemented employee training program. Encouraged and supported a team like work environment. Organized, coordinated and implemented company's advertising and marketing strategies into everyday operations. Set up special vehicles for events to promote the new Scion product.
Sell new and used vehicles at the largest Toyota dealer in Northern California. Roseville Toyota sold over 800 vehicles every month.
in 1987, I started at the dealership washing cars, moved to service technician and then in 1994 I became a sales consultant. In 1996 I was promoted to assistant sales manager, then in 1997 they moved me to finance manager after about six months I was promoted to sales manager. In 1999, my responsibilities changed when I was promoted to new car sales manager. I was now responsible for the entire sales department.