Todd Duggan
Chicago,United States
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
9
9
years of professional experience
Work History
Phlebotomist
Alverno Laboratories
Chicago , IL
11.2023 - Current
- Provided assistance to clinical staff during patient visits.
- Prepared specimens for transport to external laboratories.
- Performed venipuncture and other blood collection procedures according to established standards.
- Processed samples accurately and efficiently.
- Adhered to HIPAA guidelines regarding patient privacy.
- Documented patient information into electronic medical records system.
- Verified patient information prior to specimen collection.
- Assisted in the training of new phlebotomists.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Verified collection orders and communicated discrepancies to nurses.
- Assisted in the training and mentoring of new phlebotomy staff.
- Educated patients on specimen collection procedures and post-draw care.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
Shift Leader
Amazon
Chicago, IL
11.2019 - 01.2023
- Supervised and led employees to maintain productivity and customer service levels.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Assisted companies with rectifying safety and hazard issues.
- Identified and raised awareness of prevalent unsafe behaviors, executing injury prevention efforts to instill facility personnel with core value of workplace safety.
- Analyzed job and worksites and reported on hazards, recommendations and successful corrections.
- Monitored employee performance to ensure compliance with company policies and procedures.
Bar Manager
Wilshire
Los Angeles, CA
10.2015 - 06.2019
- Monitored patron alcohol consumption to encourage safety.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Reorganized bar stations to streamline service flow.
- Poured wine, beer and cocktails for patrons.
Assistant Manager
Hals Bar and Grill
Venice, CA
03.2016 - 01.2019
- Reviewed completed work to verify consistency, quality and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
Skills
- Positive Attitude
- Customer Service Management
- Training Assistance
- Quality Inspections
- Professional Appearance
- Experience in Leadership
- Customer Service
- Safety Training
Timeline
Phlebotomist
Alverno Laboratories
11.2023 - Current
Shift Leader
Amazon
11.2019 - 01.2023
Assistant Manager
Hals Bar and Grill
03.2016 - 01.2019
Bar Manager
Wilshire
10.2015 - 06.2019