Overview
Work History
Education
Skills
Executive Profile
Websites
Leadership Qualifications
Volunteer And Charity
Timeline
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Todd Dungan

Todd Dungan

Cocoa Beach,USA

Overview

33
33
years of professional experience

Work History

President, Financial Services

Inverse Technologies
11.2021 - 12.2024
  • Company Overview: Pioneer of Technology Expense Management and I/T Lifecycle Management
  • Rehired by former employer of 16 years for proven leadership, client management, and ROI-driven culture and process improvements
  • Led the Financial Services and TEM (Technology Expense Management) division, enhancing operational efficiency and productivity through industry expertise
  • Contributed to the development and execution of proprietary software, resulting in internal efficiencies, and creating a new revenue stream with SaaS
  • Rebuilt and strengthened relationships with key clients, stakeholders, and teams, ensuring organizational continuity and fostering collaboration
  • Applied advanced skills to drive innovation and ensure continued business success
  • Pioneer of Technology Expense Management and I/T Lifecycle Management

President, Technology Expense Management | S.V.P. of Service Delivery

Auditmacs
11.2016 - 10.2021
  • Company Overview: Leading Provider of Communication Lifecycle Management Services
  • Recruited to drive growth, profitability, and operational improvements by leveraging leadership and past successes, while providing vision and guidance for transformative change
  • Increased client ROI vendor/carrier savings an overall average of 18% during the first three years from $2.5M to over $3M
  • Successfully established and implemented new line of revenue-generating business via Invoice Payment Services, resulting in $72K initial annual revenue and growing to $105K annual
  • Reduced costs and maximized revenue via profitability studies while executing contract, pricing, and procedural changes resulting in year over year average revenue increase of 10%
  • Provided impactful leadership overseeing the Wireline and Wireless Expense Management, Audit, and Service Desks, iMACd, Account Management, Network Monitoring, and Client Service Management departments
  • Administered day-to-day operations, including budget management, leadership development and coaching, mentoring, performance metrics, and customer service
  • Aggressively transformed operational departments through effective restructuring plan with a focus on quality and best-in-class service
  • Set policy and strategic direction of TEM division, including the development of annual departmental business plans
  • Spearheaded extensive client engagement effort resulting in never reached levels of client satisfaction and relationships while reducing client churn
  • Oversaw successful proprietary software product development and implementation
  • Acted urgently, thoughtfully, and creatively to lead through the pandemic while maintaining and transforming communication, culture, and best-in-class service
  • Coordinated cross-departmental efforts to align teams with Company goals
  • Built and deepened relationships with industry partners, driving improvements in revenue while expanding operations into new areas such as Invoice Payment, SaaS, and software development
  • Determined performance goals and offered tactics for achieving milestones
  • Developed and communicated brand identity in innovative marketing launches
  • Devised solutions to streamline and strengthen operations, driving substantial improvement, and new KPI's
  • Identified and mentored new leadership to ensure availability of qualified personnel during departmental restructuring
  • Aligned cross-departmental efforts to achieve company objectives
  • Researched underlying issues, revitalized business plans, and realigned objectives to resolve complex business issues and implement strategic corrective actions
  • Implemented new processes, workflows, KPI's, and automation to streamline operations for cost-savings, visibility, accountability, and to drive scale
  • Leading Provider of Communication Lifecycle Management Services

Vice President, T.E.M. Professional Services

Audit-Tel, Inc.
01.2001 - 11.2016
  • Company Overview: Pioneer of Telecommunication Audit, Expense Management and Bill Payment
  • Chosen to manage high-profile international enterprise clients, built a skilled telecom team, and developed processes to ensure seamless inter-departmental operations and customer satisfaction
  • Responsible for all operations and functionality in the development of the Telecom Expense Management and Bill Payment departments
  • Identified process shortfalls and transformed departmental operations via process and procedural overhaul, implementing best practices for quality results and cost-savings
  • Built and cultivated strong client relationships, shaping the Company brand
  • Provided strong leadership, mentoring employees, and teams, developing them to fulfill their potential, performing at the highest level
  • Hired and managed top-quality employees to maximize productivity, focusing on best practices, protocol, and scalability
  • Developed methods to streamline and strengthen operations
  • Developed customized client and internal reporting for improved visibility and metrics
  • Key role in communicating the blueprint for the in-house development of proprietary TEM software
  • Pioneer of Telecommunication Audit, Expense Management and Bill Payment

Assistant Controller

Jeff Wyler Automotive Family
03.1999 - 01.2001
  • Company Overview: Automotive Dealership Group represents thirty-six automobile franchises across three states
  • Hired to lead accurate audits, inventories, financial statement reporting, tax preparation, and account reconciliation, further refining my financial skills and ensuring the company's compliance and financial integrity
  • Produce general ledger/financial statements
  • Reporting to local and group management
  • Ongoing analysis of plan/actual deviations
  • Manage bank statement reconciliations
  • Inventory/Cashflow
  • Automotive Dealership Group represents thirty-six automobile franchises across three states

Accounting and HR Manager/Regional Operations Manager/Customer Support Representative

ComNet of Ohio/Inter-Tel Technologies, Inc.
09.1991 - 04.1999
  • Company Overview: Began my professional career in telecommunications with a reputable interconnect organization
  • Began my professional career in telecommunications with a reputable interconnect organization
  • Started in customer service, I quickly earned promotions, first to Operations Manager and later transitioning to the financial side of the business as Accounting and HR Manager
  • This progression allowed me to gain comprehensive expertise across operations, finance, and human resources

Education

Bachelor of Science - Telecommunication Systems Management, Business Administration

Ohio University
Athens, OH

Skills

  • Executive Leadership
  • Leadership team building
  • Organizational leadership
  • Strategic planning
  • Operational excellence
  • Employee relations
  • Operations management
  • Budget management
  • Company representation
  • Business planning
  • Process improvement
  • Strategic visioning
  • Operations oversight
  • Vendor sourcing and negotiations
  • Staff management
  • Innovation and creativity
  • Technology literacy
  • Cost control
  • Partnership development
  • Financial planning
  • Creating and delivering presentations
  • Brand management
  • Change management
  • Financial leadership
  • Business administration
  • Profitability optimization
  • Consulting
  • Product development
  • Policy development
  • Remote team management
  • Stakeholder relations
  • Cost reduction
  • Executive performance management
  • Account management
  • Team leadership
  • Team motivation
  • Decision-making
  • Stakeholder engagement
  • Coaching and mentoring
  • Resource allocation
  • Industry partnership development
  • Budgeting and cost control
  • Organizational restructuring
  • Leadership and people development
  • Analytical and critical thinker
  • Relationship and team building
  • Approachable leader
  • Planning and coordination
  • Goal setting

Executive Profile

An enthusiastic and versatile senior executive with over 33 years of experience in the telecommunications industry. Known for a proven history in driving operational transformation, enhancing service delivery, and fostering a culture of excellence across organizations. Skilled in maximizing ROI, improving organizational efficiencies, and aligning business operations with strategic financial and technological objectives. A goal-oriented leader with a strong analytical mindset, focused on delivering success and profitability, particularly in areas where technology, finance, and business converge. Passionate about empowering teams through servant leadership, cultivating a culture of collaboration and growth that enables individuals to reach their full potential. Experienced in leading cross-functional teams, optimizing processes, and leading initiatives that advance both business performance and customer satisfaction. With a solid foundation in telecommunications, business strategy, and operational management, I am dedicated to helping organizations achieve long-term success while staying ahead of industry trends and challenges., Purpose-driven industry leader with a proven record of guiding organizations through transformational change and leveraging technology to optimize operations. Adept at driving process improvements, reducing costs, and enhancing service quality to achieve sustainable growth and competitive advantage. Skilled in fostering innovation and leading cross-functional teams in dynamic, highly competitive environments., Committed to servant leadership principles, fostering a work environment where teams are motivated, aligned, and empowered to deliver exceptional results., Accomplished in developing, communicating, and driving strategic business plans that deliver best-in-class results. With a strong background in financial management, I excel in budget optimization, ROI analysis, and cost management, ensuring resources are allocated efficiently to meet organizational goals.

Leadership Qualifications

  • 33 Years of Technology and Financial Leadership
  • Expertise in directing transformational change
  • Demonstrated credentials in delivering new services to augment operational and new revenue streams
  • Executive leadership
  • Proven credentials driving ROI, profit growth, and scale
  • Performance optimization
  • Strategic planning
  • Cost control
  • Operations oversight
  • Brand management
  • Team building and leadership
  • Defining company vision
  • Business development
  • Account management
  • Industry partnership development
  • Strategic business planning
  • Planning and coordination
  • Revenue growth
  • Policy development

Volunteer And Charity

  • City Rescue Mission Volunteer/ Burrow Foundation
  • Best Buddies International, Florida/ East Coast Christian Center

Timeline

President, Financial Services

Inverse Technologies
11.2021 - 12.2024

President, Technology Expense Management | S.V.P. of Service Delivery

Auditmacs
11.2016 - 10.2021

Vice President, T.E.M. Professional Services

Audit-Tel, Inc.
01.2001 - 11.2016

Assistant Controller

Jeff Wyler Automotive Family
03.1999 - 01.2001

Accounting and HR Manager/Regional Operations Manager/Customer Support Representative

ComNet of Ohio/Inter-Tel Technologies, Inc.
09.1991 - 04.1999

Bachelor of Science - Telecommunication Systems Management, Business Administration

Ohio University

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Todd Dungan