Todd Fischer
Oklahoma City,OK
Summary
High work ethic and dedication to co-workers has consistently resulted in a high-quality work environment, excellent customer relations and long term success. Skilled in staff management and technical team leadership. Fostered strong client relationships. Started as field service tech on mission critical systems for check processing and currency verification. Moved into management and have always stayed involved in the technical aspects of the hardware serviced.
Overview
38
38
years of professional experience
Work History
District Field Service Manager
IBML
06.2023 - 10.2024
- Maximized resource utilization by reallocating personnel based on workload demands and skillsets.
- Coordinated cross-functional teams to complete complex installations on time and within budget constraints.
- Managed a team of technicians, providing support and guidance for professional development.
- Enhanced customer satisfaction by promptly addressing and resolving service issues.
- Assessed staff capabilities regularly while offering ongoing support, mentorship, and coaching to foster a high-performance work environment.
- Led team of up to 34 service technicians in field activities.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Senior District Service Manager
Exela, BancTec, Recognition Equipment
06.1986 - 06.2023
- Optimized scheduling processes to maximize technician productivity and minimize travel time between appointments.
- Effectively managed escalations from clients regarding service issues, bringing matters to swift resolution while preserving relationships wherever possible.
- Conducted regular performance reviews for staff members, providing feedback and coaching for improvement.
- Enhanced communication within the team through regular meetings, improving overall department cohesion and effectiveness.
- Met with customers to discuss service needs and offer available solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Associate of Applied Science - Electronic Engineering
Oklahoma State University
Oklahoma City, OK05-1987
Skills
- Staff Management
- Client Relationships
- Technical team leadership
- Problem-Solving
- Organizational Skills
- Decision-Making
Timeline
District Field Service Manager
IBML
06.2023 - 10.2024
Senior District Service Manager
Exela, BancTec, Recognition Equipment
06.1986 - 06.2023
Associate of Applied Science - Electronic Engineering
Oklahoma State University
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