Summary
Overview
Work History
Education
Skills
Youth Baseball and Football Coach.
Timeline
Generic

Todd Frankenhoff

Cincinnati,OH

Summary

Dynamic professional with a proven track record at TQL, adept in leveraging analytical thinking and relationship building to drive revenue growth and enhance client satisfaction. Excelled in account management and problem-solving, achieving significant client loyalty. Skilled in using CRM software for effective communication and sales strategies, consistently meeting and surpassing targets.

Overview

10
10
years of professional experience

Work History

Logistics Account Executive

TQL
02.2024 - Current
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Pursued existing customers by phone, email and text message to generate leads and close sales.
  • Used consultative sales approach to understand and meet customer needs.
  • Used CRM software to record customer interactions and track general sales activities for review and follow-up.
  • Prepared pricing agreements and contracts to close sales.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues related to shipments or account management.
  • Achieved high levels of client satisfaction by regularly reviewing service quality and making necessary adjustments.

Customer Account Specialist

TQL
09.2018 - 02.2024
  • Conducted regular account reviews with clients to assess satisfaction levels and identify areas for improvement.
  • Continually updated knowledge on industry trends and developments to better serve client needs.
  • Collaborated with team members to improve overall customer service experience.
  • Streamlined account management processes for increased efficiency and productivity.
  • Maintained accurate records of customer interactions, ensuring timely follow-up on outstanding issues.
  • Assisted in the onboarding process for new customers, providing comprehensive support during account setup.
  • Managed multiple customer accounts simultaneously, prioritizing tasks and managing time effectively.
  • Contributed to the development of marketing materials targeted at specific customer segments for maximum impact.
  • Negotiated favorable contract terms with clients while maintaining company revenue goals and objectives.
  • Completed routine and complex account updates to resolve problems.
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Liaised with sales, marketing and customer service teams to support smooth account management operations.
  • Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
  • Used CRM and TMS programs to keep accurate records pertaining to inventory and account notes.

Logistics Coordinator

TQL
09.2016 - 09.2018
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Tracked orders and notified customers of status or potential delays.
  • Ensured compliance with industry regulations, reducing the risk of fines or penalties.
  • Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
  • Registered vendors and customers on database to maintain updated roster.
  • Coordinated shipments and tracked progress to facilitate timely delivery.
  • Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
  • Negotiated freight rates with vendors to acquire cost-effective contracts.

Logistics Account Executive

TQL
04.2014 - 09.2016
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Pursued existing customers by phone, email and text message to generate leads and close sales.
  • Used consultative sales approach to understand and meet customer needs.
  • Used CRM software to record customer interactions and track general sales activities for review and follow-up.
  • Prepared pricing agreements and contracts to close sales.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues related to shipments or account management.
  • Achieved high levels of client satisfaction by regularly reviewing service quality and making necessary adjustments.





Education

Bachelor of Science - Marketing Research

Northern Kentucky University
Newport, KY

Skills

  • Teamwork and Collaboration
  • Effective Communication
  • Analytical Thinking
  • Problem-Solving
  • Adaptability and Flexibility
  • Self Motivation
  • Decision-Making
  • Time management abilities
  • Relationship Building
  • Account Management
  • Revenue Generation

Youth Baseball and Football Coach.

In my spare time, I volunteer as a youth coach to give back to my community. I believe that sports, in any form, can help instill positive habits and foster self-esteem in young individuals.self-worth in young people.

Timeline

Logistics Account Executive

TQL
02.2024 - Current

Customer Account Specialist

TQL
09.2018 - 02.2024

Logistics Coordinator

TQL
09.2016 - 09.2018

Logistics Account Executive

TQL
04.2014 - 09.2016

Bachelor of Science - Marketing Research

Northern Kentucky University

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Todd Frankenhoff