Todd Garcia
hanford,California
Summary
Proven leader and problem-solver at Richard's Chevrolet, adept in customer service and team leadership. Excelled in enhancing service efficiency and resolving conflicts, leading to increased customer satisfaction and team productivity. Skilled in multitasking and fostering interpersonal relationships, significantly contributing to workplace culture and operational improvements.
Overview
28
28
years of professional experience
Work History
Car Dealership Service Manager
Richard's Chevrolet
08.2006 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Busser
Elephant Bar
06.2005 - 08.2005
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Trained new staff in bussing and cleaning procedures.
Car Wash Detailer
Richard's Chevrolet
06.1996 - 08.2000
- Improved overall car wash efficiency with meticulous attention to detail in each task.
- Promoted repeat business through exceptional customer service and attention to individual needs.
- Collaborated with team members to complete high-volume tasks, ensuring timely completion of all jobs.
- Maintained clean, tidy and safe work environment.
- Washed cars and trucks daily for auto dealership.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Maintained a clean and organized work environment for efficient service delivery.
Education
Bachelor of Science - Criminology
California State University, Fresno
Fresno, CA05.2006
High School Diploma -
Corcoran High School
Corcoran, CA06.2000
Skills
Positive Attitude
Team Leadership
Multitasking and Organization
Problem-Solving
Customer Service
Conflict Resolution
Trustworthy and Honest
Risk Management
Interpersonal Relationships
Culture development
Timeline
Car Dealership Service Manager
Richard's Chevrolet
08.2006 - Current
Busser
Elephant Bar
06.2005 - 08.2005
Car Wash Detailer
Richard's Chevrolet
06.1996 - 08.2000
Bachelor of Science - Criminology
California State University, Fresno
High School Diploma -
Corcoran High School
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