Todd Garland
Boiling Springs,SC
Summary
Accomplished management professional with 25 years of career progression in operations. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives. Outstanding communicator with and well-versed in employee, vendor and partner relations.
Overview
31
31
years of professional experience
3
3
Certificate
Work History
Senior Manager
Fedex Freight
06.2013 - Current
- Responsible for all education for P & D operators
- Responsible for P & D daily plan
- Responsible for all aspects of City Dispatch
- Audit Daily driver logs for availability
- Schedule all vacation for City Drivers and Clerical employees
- Audit Kronos for validity of punch & meal break adherence
- Handle all projections for labor daily for Road Driver bids
- Audit DVIR's for City and Road tractors
- Responsible for monthly tractor inspections
- Responsible for daily pre-shift meetings
- Quality Driven Management Coach
- People Service Profit Champion
- Various other clerical duties
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 180 member/ management team with related direct reports
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels
- Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly
- Implemented policies and standard operating procedures for continuous improvement
- Maximized productivity and management systems by establishing specific goals and managing operations
- Ensured compliance with best business practices throughout organization
- Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution
- Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings
- Executed local market strategies aligned to overall strategic and marketing plans, creating tactical initiatives to meet operational, budgetary and productivity goals
- Built relationships with customers and managed accounts to drive revenue and profit
- Provided strong leadership to enhance team productivity and morale.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Developed proposals and presentations for internal and external audiences.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Recommended and implemented successful strategies to maximize revenue.
- Implemented productivity benchmarks across all departments to maximize company revenue.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
DOT Courier
Fedex Express
06.2013 - 12.2013
- DOT courier
- Pick up shipments from Customers
- Deliver Shipments to Customers
- Performed package Sort
- Stock and maintain drop box locations in area
- Salary $14.75 / Hr
Benefits Consultant
Aflac
08.2013 - 08.2015
- Learn and sell all policies associated with Aflac.
- Handle all claims within book of business.
- Prepare employer/employee presentations.
- Grew book of business by 100 percent through establishing and maintaining positive client relationships.
- Designed benefits packages for large group clients of over 25 employees by establishing organization's needs, identifying budgetary limitations and proposing innovative methods to cut costs.
- Advised clients on industry and demographic standards for benefits packages to maintain competitive offerings and maximize employee retention.
- Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
- Resolved employment-related disputes through proactive communication.
Home Market Manager
Coca-Cola
11.2002 - 08.2013
- Maintain Merchandising Standards in all accounts of responsibility.
- Track and achieve sales goals.
- Build and maintain relationships with all accounts of responsibility.
- Execute all sales promotions.
- Build promotional point of sale and execute in the market.
- Train employees to uphold standards such as ordering, rotating, and filling shelves of accounts.
- Responsible for managing 7 employee's.
- Responsible for recruiting and hiring my team.
- Responsible for training all new employees.
- Responsible for yearly performance reviews.
- Responsible for covering employee routes for vacation or absenteeism.
- Perform back up duties for supervisor.
- Various other clerical duties.
- Worked with all customers to understand requirements and provide exceptional service.
- Developed team communications and information for sales meetings.
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from merchandising, protecting company reputation and loyal client base.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Salary $874/week plus commissions.
Production Supervisor
Beverage Air
05.1993 - 11.2002
- Responsible for managing 35-50 employee's
- Responsible for obtaining daily production goals
- Responsible for ordering all parts for the assembly line
- Responsible for recruiting and hiring my team
- Responsible for training new employees
- Responsible for performance reviews of employees
- Responsible for daily reports for performance and safety
- Responsible for maintaining quality standards on all equipment on assembly line
- Preparing month end journal entries for production goals
- Monitored materials use to identify concerns and keep costs low
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets
- Reduced inventory and monthly team labor hours by strategically updating processes and reorganizing operational workflows
- Evaluated team member performance every 180 days to identify and resolve productivity concerns
- Revitalized production line operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality
- Collaborated with internal teams to streamline operations across materials handling, production and shipping
- Established clear priorities and production quality standards
- Reworked positions and workflow based on individual abilities and production targets
- Salary $18.269/hour
Education
MBA - IT Management
Western Governors University
Salt Lake City, UT09.2025
Bachelor of Science - Software Engineering
Western Governors University
Salt Lake City, UT07.2024
Spartanburg High School
Spartanburg, SC1991
Skills
- M/S Word, M/S Excel, M/S Access, M/S Outlook, M/S PowerPoint, M/S
- SAP Proficient
- Recruiting
- Interactive Communication Skills
- Performance Management
- Work flow planning
- Operations management
- P&L Management
- Business development
- Lean manufacturing and quality systems
- Human resources management
- Supply chain logistics
- Performance Evaluations
- Cost reduction and containment
- Cross-functional communications
- Business analysis
- A Core Certification
- ITIL 4 Foundation Certification
- Structured Query Language
- Java proficient
- Agile
- SQL
- Amazon Web Services
- Python
- Git Proficiency
- Scrum Methodology
- Stakeholder Communication
- Software Development Standards
Accomplishments
- Supervised team of 200 staff members.
Certification
CompTIA Project + Project Manager Certification
PeopleCert ITIL4 Certification
AWS Certified Cloud Practitioner
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Benefits Consultant
Aflac
08.2013 - 08.2015
Senior Manager
Fedex Freight
06.2013 - Current
DOT Courier
Fedex Express
06.2013 - 12.2013
Home Market Manager
Coca-Cola
11.2002 - 08.2013
Production Supervisor
Beverage Air
05.1993 - 11.2002
MBA - IT Management
Western Governors University
Bachelor of Science - Software Engineering
Western Governors University
Spartanburg High School
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