Todd Gervais
Summary
Driven professional with a proven track record at Windstream Communications, adept in system troubleshooting and quality control. Excelled in configuring and maintaining Cisco, Juniper, and ASR9k routers, ensuring optimal network performance. Demonstrated exceptional problem-solving abilities and teamwork, significantly enhancing project efficiency and telecom system reliability.
Overview
16
16
years of professional experience
Work History
Machining / Logistics
HTI / ZF Transmissions Gray Court
04.2024 - Current
Ring Gear assembly
Crimping Machine
Balance Machine
Quality Control
Engineer 1
Windstream Communications, Inc.
01.2013 - 10.2023
Ethernet NNIs
• Provided support during the installation and configuration of equipment in juniper, ASR9k and Cisco 7600 routers. Activate NNI with ILEC – example – AT&T, Spectrum, Comcast, Century Link. Continuity test in router
• Fulfilled Ethernet NNI orders by planning, budgeting and coordinating projects. Groom NNIs for cost savings and Switch/POP Decomms.
• Participated in team meetings to discuss project progress updates.
TAC Specialist
Charter / Spectrum
01.2008 - 01.2013
Troubleshot network issues to identify root causes of problems.
Performed regular maintenance checks on telecom equipment to ensure proper functioning.
Assisted with training users in the use of various telecommunication devices and applications.
Responded quickly to emergency situations involving telecommunications systems malfunctions or outages.
Education
No Degree - Communications
Winthrop University
Rock Hill, SCSkills
Quality Control
System Troubleshooting
Microsoft Office Suite
Cisco, Juniper and ASR9k Router
Carrier Circuits
Circuit Testing and activation
Timeline
Machining / Logistics
HTI / ZF Transmissions Gray Court
04.2024 - Current
Engineer 1
Windstream Communications, Inc.
01.2013 - 10.2023
TAC Specialist
Charter / Spectrum
01.2008 - 01.2013
No Degree - Communications
Winthrop University
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