Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Todd Giammo

Brookfield,WI

Summary

Dedicated Sales and Operations Executive with over 30 years in the retail and wholesale sectors. Adept at streamlining operations and fostering team growth, I specialize in multi-unit direction and strategic business planning. Demonstrated ability to identify competitive market opportunities and implement profit-driving strategies. Committed to optimal resource management, fostering collaborative business partnerships, and delivering unparalleled customer service. Extensive background in big box store management, wholesale distribution, and change management, underpinned by an unwavering work ethic. Renowned for exceptional team collaboration and standout customer engagement.

Overview

8
8
years of professional experience

Work History

Executive Director of Operations

Gustave A Larson
Pewaukee, WI
03.2020 - Current
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Oversaw personnel management activities such as recruitment, training, development, and performance evaluations.
  • Led process improvement initiatives to enhance operational efficiency and effectiveness.
  • Established key metrics for measuring performance against established targets in order to drive continuous improvement efforts.
  • Promoted development of technology to produce a seamless workflow; removing waste, improving productivity and the customer experience.
  • Accomplished leader, skilled at maximizing employees skills and knowledge, to achieve highest performance goals.
  • Increased customer satisfaction and streamlined business processes and procedures.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Area Market Manager

Total Wine & More
Brookfield, WI
08.2015 - 03.2020
  • Created promotional campaigns to boost product visibility in the marketplace.
  • Maintained a working knowledge of competitor activities to stay abreast of current market conditions.
  • Coordinated training programs for store personnel on product features and benefits and selling techniques.
  • Provided guidance on operational processes such as inventory management, order fulfillment, customer service policies.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.

Education

Bachelor of Science -

University of South Florida, Tampa, FL
08.1999

Skills

  • Profitability Improvement
  • Operations Management
  • Staff Development
  • Multi-Site Operations
  • Recruitment and Hiring
  • KPI Tracking
  • Employee Relations
  • Team Building and Leadership

Accomplishments

  • Led team to achieve the safety award from our Insurance captive, earning recognition from upper management and financial reward.
  • Created highly effective new program that significantly impacted efficiency and improved operations.'
  • Promoted from Regional Manager to Director of Operations, in less than 12-months.
  • Achieved highest rated employee engagement score in 3 different locations as a Store Manager for Lowe's.

Timeline

Executive Director of Operations - Gustave A Larson
03.2020 - Current
Area Market Manager - Total Wine & More
08.2015 - 03.2020
University of South Florida - Bachelor of Science,

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Todd Giammo