Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Todd Gilmore

New Holland,PA

Summary

An accomplished Operations Executive with over 13 years of experience in managing and optimizing multi-site , multi-state operations within the third-party logistics industry. Proven track record in strategic planning, process improvement, and driving operational excellence. Adept at leading cross-functional teams, enhancing customer satisfaction, and implementing innovative solutions to meet business objectives. 5+ years working with PE firm to drive continued profitability.

Overview

20
20
years of professional experience

Work History

Executive Vice President of Operations

AMS Fulfillment
10.2024 - 04.2025
  • Lead and manage all aspects of operations for a leading bi-coastal 3PL company, overseeing logistics and warehousing services to ensure efficient and cost-effective operations.
  • Develop and implement strategic plans to drive growth and improve operational performance, achieving measurable improvements in key performance indicators (KPIs).
  • Collaborate with senior leadership to align operational strategies with overall business goals and objectives, fostering a culture of continuous improvement and innovation.
  • Manage a team of over 500 employees, providing leadership, coaching, and mentorship to ensure high levels of engagement and productivity.
  • Oversee the implementation of new technologies and systems to streamline operations and enhance service delivery.
  • Build and maintain strong relationships with key clients, ensuring high levels of customer satisfaction and retention.
  • Conduct regular performance reviews and analysis, identifying areas for improvement and implementing corrective actions.
  • Drive initiatives to reduce operational costs and improve efficiency, resulting in significant financial savings.
  • Lead culture and accountability with other key stakeholders.
  • Contributed at board level about strategic planning for company success.

Vice President of Analytics

AMS Fulfillment
11.2022 - 10.2024
  • Performance Metrics: Monitoring and analyzing KPIs to measure operational efficiency and effectiveness.
  • Reporting: Developing and delivering comprehensive reports to senior leadership and stakeholders, highlighting trends and insights.
  • Strategic Planning: Using data-driven insights to develop strategies that drive growth and optimize operations.
  • Technology Integration: Implementing advanced analytics tools and systems to enhance data processing and reporting capabilities. Deployed Power BI.
  • Team Leadership: Leading a team of analysts, providing guidance and support to ensure high-quality output and professional development.
  • Developed entire new department to oversee all order management for 63 clients
  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Developed Weekly Financial KPI reporting for Ownership
  • Developed Standard board decks with FP&A team for board meetings.
  • Contributed key data insights and engineering oppertunities.

Director of Analytics

AMS Fulfillment
11.2018 - 11.2022
  • Developed data plan for reporting server buildout
  • Developed rapport and relationships of trust with key client personnel ranging from individual contributors to senior leadership.
  • Managed complex projects with multiple stakeholders to implement analytics solutions within tight deadlines.
  • Spearheaded innovation in analytics capabilities through constant research on new technologies and their applications in business contexts.
  • Optimized operational efficiency with the implementation of process improvements based on analytical insights.
  • Standardized reporting templates across all departments ensuring consistency in metrics tracking and evaluation resulting in higher levels of inter-departmental collaboration.

Director of Core Operations

AMS Fulfillment
02.2015 - 10.2018
  • Collaborated with architects, engineers, contractors, and project managers to optimize building functionality during new construction projects.
  • Established a positive work environment by fostering collaboration among team members and maintaining open lines of communication.
  • Implemented preventative maintenance programs, extending equipment lifespan and reducing downtime.
  • Negotiated favorable contracts with vendors, resulting in significant cost savings for the organization.
  • Managed multi-million-dollar budgets, ensuring fiscal responsibility and optimal resource allocation.
  • Ensured compliance with local, state, and federal regulations through diligent oversight of facility operations and documentation processes.
  • Increased safety standards by developing and enforcing comprehensive safety protocols for all facilities.
  • Conducted thorough assessments of existing facilities to identify areas requiring upgrades or repairs for improved functionality and aesthetics.
  • Optimized space utilization with strategic planning and effective facility layout designs.
  • Maintained facility grounds, equipment, and safety compliance.
  • Ordered, maintained and distributed supplies and inventory.
  • Developed OSHA audit programs to insure compliance and safety for 13 facilities and over a million square feet.

Facility Manager

AMS Fulfillment
02.2012 - 02.2015
  • Supervised staff of 18 in day-to-day activities.
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
  • Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
  • Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
  • Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
  • Conducted inspections of facility grounds, external structure, systems and equipment.
  • Liaised with vendors to maintain equipment warranties, ensuring timely repairs or replacements when needed.
  • Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
  • Coordinated emergency response efforts during crises, effectively mitigating damage and prioritizing safety for all occupants.
  • Monitored electricity, gas and water systems for proper function to minimize costs.
  • Strengthened relationships with local authorities, ensuring regulatory compliance while fostering positive community relations.
  • Managed a team of technicians, providing training and guidance for improved performance and professional development.

Journeyman Plumber

Heys Plumbing
01.2010 - 02.2012
  • Mentored apprentice plumbers in proper techniques, safety protocols, and industry standards for quality workmanship.
  • Maintained a safe working environment by adhering to OSHA regulations and following industry best practices.
  • Installed valves, hangers, supports, and flanges inside piping systems.
  • Solved complex plumbing problems by leveraging extensive knowledge of tools, equipment, materials, and techniques used in the trade.
  • Reduced project costs by accurately estimating materials and labor required for plumbing installations and repairs.
  • Collaborated with contractors, architects, and engineers to ensure seamless integration of plumbing systems in new construction projects.
  • Delivered outstanding customer service by explaining complex technical terms in layman''s language while addressing client concerns and queries.
  • Preserved client property integrity while performing invasive procedures such as pipe replacement or re-routing through careful planning and execution.
  • Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
  • Interpreted blueprints to determine locations, quantities, and sizes of materials required.
  • Independently worked on projects, while offering process coordination and cooperation with other teams.
  • Offered guidance and training to junior team members.

Plumbing Engineer

Hot Rod and Yox Plumbing and Heating
06.2007 - 01.2010
  • Reduced downtime for clients with swift diagnosis and repair of faulty heating systems.
  • Enhanced system reliability through meticulous calibration of thermostats and other control devices.
  • Optimized energy consumption by recommending and implementing energy-efficient heating solutions.
  • Stayed current with industry trends, attending workshops and training sessions to improve technical skills.
  • Installed and maintained complex snow melt and radiant heating systems
  • Installed new piping systems in various types of buildings following local building codes and regulations.
  • Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
  • Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
  • Delivered high-quality workmanship, consistently meeting or exceeding client expectations on completed jobs.
  • Upgraded outdated plumbing systems to modern standards enhancing functionality while increasing property value for clients.
  • Provided excellent customer service by addressing all client concerns and ensuring their satisfaction with completed work.
  • Collaborated with other trade professionals such as electricians and HVAC technicians during multi-faceted construction projects to ensure seamless integration of services.
  • Completed projects within budget constraints by accurately estimating material costs and labor hours.

Journeyman Plumber

Goodwill Plumbing
01.2005 - 05.2007
  • Inspected structures to avoid any obstruction and delays throughout project.
  • Contributed to team success in completing large-scale projects within tight deadlines without compromising quality standards.
  • Ensured compliance with local building codes and regulations through rigorous adherence to installation guidelines and permit requirements.
  • Streamlined project completion with efficient scheduling, prioritizing tasks based on urgency and complexity.
  • Managed job site hazards by accurately locating biohazards, low-grade radiation and chemicals.
  • Optimized system efficiency through regular maintenance of water heaters, sump pumps, septic tanks, drain cleaning equipment among other devices involved in the plumbing process.
  • Increased client retention through exceptional customer service, clear communication, and prompt response to service requests.
  • Inspected sewers and piping systems to assess quality and condition.
  • Achieved superior quality results by utilizing advanced tools and technologies in the plumbing industry, such as video inspection equipment and pipe relining techniques.
  • Attained high levels of customer satisfaction ratings by providing prompt after-sales support when needed.
  • Obtained precise results by performing accurate hydrotesting.
  • Repaired plumbing systems, components, and equipment.
  • Complied with state plumbing codes throughout duration of each project.
  • Reviewed blueprints and project specifications to determine correct plumbing solutions.

Education

High School Diploma -

Marshall Senior High
Marshall, MO
01-2004

Skills

  • Strategic planning
  • Process Improvement
  • Operational Excellence
  • Cross-Functional Team Leadership
  • Customer Satisfaction Enhancement
  • Innovative Solutions Implementation
  • Supply Chain Management
  • KPI Management
  • Strong Analytical Abilities
  • P&L Oversight
  • Budgeting
  • Project Management
  • SQL-DAX-Power BI-My SQL-SSMS

Accomplishments

Developed and deployed a centralized team of experts in data, reporting, BI and order management that resulted in 8% Gross Profit improvement in one years time.

Collaborated with a team in the development of a federally recognized OJT (on the job training) curriculum for warehouse and distribution jobs. As part of this, I worked with the local collage (Collage of the Canyons) as a ETI instructor where I specialized in Excel training for both the collage students and our own employees.

HAZMAT First Responder (Operational)

Lean Six Sigma APICS Supply Chain Management

Timeline

Executive Vice President of Operations

AMS Fulfillment
10.2024 - 04.2025

Vice President of Analytics

AMS Fulfillment
11.2022 - 10.2024

Director of Analytics

AMS Fulfillment
11.2018 - 11.2022

Director of Core Operations

AMS Fulfillment
02.2015 - 10.2018

Facility Manager

AMS Fulfillment
02.2012 - 02.2015

Journeyman Plumber

Heys Plumbing
01.2010 - 02.2012

Plumbing Engineer

Hot Rod and Yox Plumbing and Heating
06.2007 - 01.2010

Journeyman Plumber

Goodwill Plumbing
01.2005 - 05.2007

High School Diploma -

Marshall Senior High

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Todd Gilmore