Todd Glismann
South Weber,UT
Summary
Detail-oriented and passionate IT Support Professional with experience in Project Management and overseeing technical projects, troubleshooting switches, and installation practices. Well-versed in IT support, wireless networking, and providing excellent customer service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Project Manager
Legend Energy Group
02.2023 - Current
- IT Computer support (Networking cross connects and IT Administration)
- Building Contracts and supply chain agreements
- Solar agreements from start to install completions
- Solar Inspections with City Entities
- Weekly contacts to Solar Customers to update on progress of installs and paperwork
- Drone Photos and site survey photos
- Currently Franklin Whole Home Battery Certified
- Setting up Partnerships with Vendors (CED/Greentech, Codale Electric, Final Mile, Home Depot)
- Turning on Solar systems and monitoring usage
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
IT Support, Supply chain and Project Management
Ready Alliance
11.2021 - 02.2023
- IT Computer support, Supply Chain Support (Networking cross connects and IT Administration)
- VOIP software, IP Camera install and setup
- Apple IOS and windows computers and setup
- Purchasing and distribution and setup of all Zebra, HP, Lenovo, Apple, and Android Products
- Meraki Network system administration networking and tracking of devices trouble shooting of switches and Wireless networking of AP’s also Firewall and ethernet installs and upgrades as needed
- Overseeing all projects for build out and install of Electrical, Garage doors, Network design and install and Supply Chain assistance
- Equipment ordering and tracking for individuals as well as for Aqaumire, Ready Protection group, Dash Forth Trucking and Insta fire companies
- Complete setup of new centers (Installing and running wiring for Data and security/ Security cameras)
- Developed project plans, monitored progress and reported on key performance indicators.
- Managed day-to-day operational aspects of projects including budgeting, scheduling and resource allocation.
- Provided guidance to team members throughout the life cycle of each project.
- Drafted detailed project reports outlining progress, successes, challenges and risks associated with each project.
- Resolved conflicts among team members by facilitating effective communication channels.
- Prepared cost estimates for projects of varying sizes.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
Computer Support Specialist
U-Haul
01.2021 - 12.2021
- IT Computer support (Networking cross connects and IT Administration)
- VOIP, IP Camera install and setup
- Windows 10, Imaging computers and setup
- Meraki Network system administration networking and tracking of devices trouble shooting of switches and Wireless networking of AP’s also Firewall and ethernet installs and upgrades as needed
- Equipment ordering and tracking for individual centers
- Building personal relationships with rental center managers and employees
- Complete setup of new centers (Installing and running wiring for Data and security/ Security cameras)
- General maintaining of all centers to make sure they have no loss in revenue due to IT issues
- Installed and configured computer hardware, software, systems, networks, printers and scanners.
- Provided technical assistance to users by phone or in person.
- Diagnosed and resolved hardware and software faults with desktop computers and laptops.
- Monitored system performance for optimal speed and availability.
- Conducted regular maintenance checks on computers to identify potential problems before they occur.
- Set up new equipment for employees upon request.
IT Management
Easy Post
01.2017 - 12.2020
- Warehouse and office IT Management and Supply Chain (Networking cross connects and IT Administration)
- Installation and support of all iPod, iPad and other IOS and cellular devices management
- Maintained all applications for shipping and receiving and picking of inbound and outbound packages, application support, setup of network printers and distribution for document and label printing via Zebra printers, inventory and asset Management and tagging of equipment and logging it in asset panda along with daily business operations and AMR technology
- MacBook Pro and MacBook Air setup and distribution to new employees and members of management teams and technical support and general repair as required
- Meraki Network system administration networking and tracking of devices trouble shooting of switches and Wireless networking of AP’s also Firewall and ethernet installs and upgrades as needed
- Multiple IOS applications and implementation of (Slack, Zendesk, Salesforce, Zoom, Viscosity VPN and G-suite Administration, Microsoft office, Windows, Excel and chrome sheets)
- Project management/Project coordination and Staff Supervision overseeing of new IT projects
- Documentation of all issues also tracking and scheduling of repairs
- Tested software applications, identified bugs and reported issues to IT management.
- Maintained and created database backups in conjunction with IT management to preserve servers for production, staging, testing and development.
- Participated in regular meetings with management team regarding current projects or initiatives related to improving the overall customer experience.
- Reported any non-conformances found during inspection activities in writing immediately to management.
- Collaborated with senior management teams on strategic planning initiatives related to communications activities.
- Prepared estimates based on labor costs associated with proposed projects involving turf management or landscaping design.
Help Desk Analyst
Unisys Technical Services
01.2010 - 12.2017
- Working for Fannie Mae Corporate users, assisting with computer hardware/ software issues including password resets, VPN, Telecommunications
- Solving and Generating incident tickets and assigning VIA BMC Remedy Client and CIM 7 Agent also working remotely with users VIA remote log in and assisting users with software and hardware issues
- Working with UNIX server, BMC Remedy client, CIM 7, Lotus notes, Windows XP, Windows 7, Windows 2008, Windows 10 and Office Platforms 2003-2013& O365, Hummingbird, Oracle, Active Directory Group policies and other Operating systems and applications
Education
Associate degree - Medical Specialties
Stevens-Henagar College
Ogden, UT08.2011
Skills
- IT Management
- Mac OS
- IP Networking
- Meraki Network management
- IPod and iPad Management
- IOS Management
- G-suite Admin
- Trello
- Help scout
- 1Password
- Zendesk
- Salesforce
- Monday
- Slack Management
- SAAS
- BMC Remedy Client
- Active Directory
- Oracle Client
- RSA Remote Access
- Hummingbird
- UNIX server
- VPN Client
- Microsoft Office 365
- All Windows OS
- Networking and Telecommunications
- Xerox
- Zebra Label
- Brother Printers
- Onboarding and Off Boarding
- Purchasing of equipment
- Project Management
- CRM Software
- Written communications
- Oral communications
- Logistics Management
- Compliance Monitoring
- Inventory Control
- Project Planning
- Cost Control
- Vendor Sourcing
- Technical Support
- Project tracking
- Systems implementation
- Project development
- Root Cause Analysis
- Contract Management
- Microsoft Office Suite expert
- Concrete estimation
- Microsoft Active Directory
- Purchasing and procurement
- Staff Management
- Processes and procedures
- Project planning and development
- Expense Reports
- Conflict Management
- Team Bonding
- Safety protocol
- Stakeholder Communications
- Performance Evaluations
- Project estimation and bidding
Certification
CISCO Meraki Network Management
Timeline
Project Manager
Legend Energy Group
02.2023 - Current
IT Support, Supply chain and Project Management
Ready Alliance
11.2021 - 02.2023
Computer Support Specialist
U-Haul
01.2021 - 12.2021
IT Management
Easy Post
01.2017 - 12.2020
Help Desk Analyst
Unisys Technical Services
01.2010 - 12.2017
Associate degree - Medical Specialties
Stevens-Henagar College
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