Todd Grimble

• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

• Cleared rubbish and debris from lobby, elevators, stairways and hallways to uphold cleanliness standards.
• Practiced safe work habits, wore protective safety equipment and followed MSDS and OSHA standards to maximize safety and prevent accidents.
• Assisted in maintaining safe work environment for team members and guests through visual inspection of common areas during shift.
• Preserved cleaning equipment and reported maintenance deficiencies or irregularities to supervisor.
• Greeted customers and offered them assistance.
• Handled customer complaints in a professional and courteous manner.
• Handled hazardous cleaning supplies to remove dirt, dust, grease and film from surfaces according to proper procedures and labeling.
• Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
• Promptly responded to all requests for assistance.
• Responded to guest requests for assistance, toiletries, and personal care items.
• Managed locker room inventory and supplies, replenishing as needed.
• Assisted customers with finding items and storing belongings.
• Conducted locker room tours and provided information and directions.

See previous responsibilities.

• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Evaluated suppliers to maintain cost controls and improve operations.
• Established foundational processes for business operations.