TODD HANCOCK
Gilbert,Arizona
Summary
Accomplished General Operations Manager with a strong record of business leadership and continuous improvement. Skilled in monitoring performance, identifying issues, and implementing new technologies to optimize resources. Exceptional budget management and supply chain practices.
Overview
16
16
years of professional experience
Work History
Operations Manager
Samons Bros Construction
Chandler, Arizona
07.2023 - Current
- Empower employees by coordinating necessary resources to effectively handle needs and achieve objectives
- Handled forecasted business volume expertly by planning, organizing, and delegating daily operational activities
- Implemented quality control measures to minimize errors and enhance customer satisfaction
- Collaborated with senior management in formulating strategic plans for business growth
- Planned layouts for optimum workflows and business results
- Developed and implemented operational procedures to ensure quality standards are met.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Recruited, hired and trained crew members sub-contractors on application of projects, customer relations, and customer service.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Oversaw financial management, budget management, accounting and payroll activities.
- Presented performance and productivity reports to supervisors.
President of Construction
Pristine Interiors
Mesa, AZ
11.2015 - 01.2023
- Streamlined internal processes through continuous evaluation of existing systems and recommending new solutions when applicable
- Ensured compliance with local building codes, regulations, and safety protocols throughout project lifecycle
- Facilitated permitting processes by working closely with local authorities and submitting necessary documentation in timely manner
- Implemented successful work by coordinating critical materials from suppliers, transporters and subcontractors
- Developed and implemented project budgets, schedules, and resource allocations
- Negotiated contracts with vendors to secure favorable terms while adhering to budget constraints
- Satisfied clients with open communication and exceptional construction work
- Managed a team of 10+ onsite construction supervisors and subcontractors.
- Negotiated contracts with suppliers for materials and labor costs.
- Inspected work-in-progress to verify quality assurance standards were met.
- Monitored progress against schedule milestones and adjusted resources as needed.
- Created training programs for new construction personnel and supervised their development.
- Drafted reports outlining progress updates on various projects for senior leadership review.
- Conducted regular job site inspections to ensure adherence to established health and safety protocols.
- Collaborated with other departments within the organization to ensure successful completion of projects.
Regional Sales Manager
American Building Components
Phoenix, AZ
04.2014 - 11.2015
- Trained sales team to develop superior strategies to manage value messages, structuring opportunities, pricing, and deal closures
- Analyzed sales performance, coverage, and segmentation and distributed KPI reports to illustrate findings
- Prepared accurate forecasts of sales revenue based on market conditions and historical data
- Maintained detailed and current database of sales opportunities and pursuit activities
- Participated actively in industry conferences and seminars for knowledge sharing purpose.
- Conducted regular market research to identify customer needs and preferences.
- Created promotional campaigns to increase sales in the region.
- Organized trade shows, exhibitions, and other events to showcase products.
- Established relationships with key accounts in the region through personal visits and phone calls.
- Negotiated contracts with distributors, vendors, retailers. in the region.
- Identified opportunities for cross-selling and up-selling within existing customer base.
Territory Sales Manager
Instermountain Wood Products
Salt Lake City, Utah
12.2008 - 03.2014
- Optimized territory portfolio with active account management and relationship-building
- Sustained revenue streams from existing accounts with consistent follow-up and regular account servicing
- Provided regular sales forecasts and progress reports to senior management
- Utilized CRM systems effectively for tracking leads, opportunities, and communications
- Negotiated contracts and closed deals with potential clients
- Monitored inventory levels in territory to prevent stockouts or overstocks
- Created and managed relationships with key customers in the region.
- Developed and implemented sales plans to achieve regional goals.
- Monitored competitors' activities, pricing, and promotions in the region.
- Prepared weekly and monthly reports on sales performance against targets.
- Assisted customers with product selection based on their individual needs.
- Participated in trade shows, conferences, seminars, and other events to promote products or services.
- Collaborated with marketing teams to develop campaigns that will drive more sales in the territory.
Education
High School Diploma -
Winslow HighSchool
Winslow, AZ05-2001
Skills
- Business Development
- Workflow Optimization
- P&L Management
- Budgeting and forecasting
- Stakeholder Relations
- Client Relations
- Vendor Sourcing
- Performance monitoring
- Data Analysis
- Inventory Management
- Financial Management
- Organizational Management
- Business Planning
- Process Improvement
- Customer Service
- Labor Relations
- Data Evaluation
- Budgeting and cost control
- Systems implementation
- Team Building/Leadership
- Multi-site operations
- Project planning and development
- Strategic Partnerships
Languages
Native English
References
References available upon request.
Timeline
Operations Manager
Samons Bros Construction
07.2023 - Current
President of Construction
Pristine Interiors
11.2015 - 01.2023
Regional Sales Manager
American Building Components
04.2014 - 11.2015
Territory Sales Manager
Instermountain Wood Products
12.2008 - 03.2014
High School Diploma -
Winslow HighSchool
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