Todd Harding
Clermont,FL
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
15
15
years of professional experience
Work History
Duty Supervisor
Universal Orlando Resorts
Orlando, FL
10.2020 - Current
- Provide a safe and enjoyable environment while focusing on world class guest service
- Development of working relationships across all departments resort wide to ensure excellent show quality
- Provide support to all departments such as Guest services, Security, Health Services, Food & Beverage, Park Services, Facilities and Utilities
- Worked directly with resort executives to develop better practices and communicate day to day operations
- Leading and assisting in daily, weekly and monthly CityWalk projects to completion.
Assistant Restaurant Manager
Universal Orlando Resorts
Orlando, FL
09.2019 - 10.2020
- Provide world class guest service
- Manage and operate a multimillion-dollar revenue department
- Trained and developed a team of 75-100 team members
- Contributed to creating new safety and sanitation protocols used company wide
- Handled all daily finances including drops and safe counts
- Created recipes for seasonal offerings
- Focused on increasing profits and creating new income revenue opportunities for the company.
Property Manager/ Restaurant Manager
Lake Minneola inn & Tiki Bar
Minneola, FL
09.2012 - 10.2019
- Manage and operate all businesses on property
- Including Tiki bar & grill full-service restaurant, 8 room hotel and boat marina
- Lead and developed a team of 25-35 servers, cooks, hotel staff, marina staff and 2 salaried mangers
- Provided excellent customer service to all guests
- Handled all daily finances including drops, deposits, tips disbursement and resetting of all cash drawers
- Focused on increasing profits and creating new income revenues for the company
- Often working directly with staff taking orders, running food and handling and recovering customer issues
- Assisted in the interviewing and hiring of all new team members.
General Manager
Crown Lounge
Clermont, FL
09.2012 - 03.2018
- Lead and developed a team of 7-9 bartenders
- Handled all daily finances such as drops, deposits, tip disbursement and resetting banks and drawers for team members
- Placed all orders for establishment, dry goods, alcohol, produce, cleaning products
- Provided excellent customer service
- Interviewed and hired all new team members.
Education
Hospitality & Tourism
Valencia College
Orlando, FLSkills
- Excellent Guest Service
- Leadership and Development
- Emergency Management
- Finance and Bookkeeping
- Computer Systems
- Time Management
- Problem Solving
- Compliance Requirements
Timeline
Duty Supervisor
Universal Orlando Resorts
10.2020 - Current
Assistant Restaurant Manager
Universal Orlando Resorts
09.2019 - 10.2020
Property Manager/ Restaurant Manager
Lake Minneola inn & Tiki Bar
09.2012 - 10.2019
General Manager
Crown Lounge
09.2012 - 03.2018
Hospitality & Tourism
Valencia College
Similar Profiles
Roberto E. AranaRoberto E. Arana
Food and Beverage Team Member at Universal Orlando ResortsFood and Beverage Team Member at Universal Orlando Resorts
David GonzalezDavid Gonzalez
Entertainment - Tech V - Show Operator at Universal Orlando ResortsEntertainment - Tech V - Show Operator at Universal Orlando Resorts
Frank OrtizFrank Ortiz
Loss Prevention Officer at Universal Orlando ResortsLoss Prevention Officer at Universal Orlando Resorts
Makayla TarquinioMakayla Tarquinio
Slide Operator at Universal Orlando ResortsSlide Operator at Universal Orlando Resorts
Lucas SchlusselLucas Schlussel
Attractions Coordinator at Walt Disney World ResortAttractions Coordinator at Walt Disney World Resort