Todd Harrington
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
14
14
years of professional experience
Work History
General Manager
Marlow's Tavern
11.2019 - 02.2024
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Sales Executive
Flip Electronics
04.2018 - 05.2019
- Initiated and cultivated relations with distributors to realize optimal cost savings
- Formalized sales process to enhance operations and promote acquisition of new customers
- Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues
- Oversaw inventory purchases and sales contracts to keep records current and compliant
- Consistently achieved at least 100% of quota
- Tracked customer behaviors, market trends and online presence, using data to make proactive adjustments to sales procedures and targets
- Generated more than $12 Million in yearly revenue
- Negotiated and closed deals with minimal oversight
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals
- Capitalized on industry changes to corner emerging opportunities and maximize company revenue
Manager
Ruth's Chris Steak House
10.2016 - 01.2018
- Held accountable for heavy Administrative duties including invoicing, payroll, scheduling, recertification's..etc
- Monthly Liquor inventory of over $100K of product
- Serve Safe Food Certified until 2019
- Serve Safe Alcohol Certified until 2019
- Promoted a positive atmosphere that went above and beyond, to guarantee each customer received exceptional food and service
- Lead and direct team members on effective methods, operations and procedures
- Prepare for and execute new menu implementations
- Carefully interview, select, train and manage staff
- Organize special events in the restaurant, including receptions, promotions and corporate luncheons upstairs in our banquet rooms.
- Recognize and formally acknowledge outstanding staff performance to boost company morale and productivity
- Skillfully interacted with external vendors to obtain the best quality in pricing and product
- Conducted timely performance evaluations for all front of house staff
Manager
Hola Taqueria & Bar
08.2015 - 09.2016
- Recognize and acknowledged outstanding staff performance to boost company morale and productivity
- Promoted positive atmosphere and go above and beyond to guarantee each customer receives exceptional food and service
- Carefully interviewed, selected, trained and supervised staff
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant
- Run the day to day operations. Including writing checks for the daily food deliveries
- Managing Petty Cash
Senior Sales Executive
World Micro Components, INC.
03.2010 - 12.2016
- Worked with printed circuit boards and familiarized with functionality
- Worked with Oscillators and familiarized with functionality
- Worked with Memory and familiarized with functionality
- Worked with Resistors and familiarized with functionality
- Recorded accurate and efficient records in customer database
- Prioritized tasks and projects to meet tight deadlines
- Attended monthly sales meetings and quarterly sales training
- Built relationships with customers to promote long term business growth
- Exceeded team sales goals by 20%
- Increased sales volume by adding 20 accounts and $500K in sales
- Negotiated prices, terms of sales and logistics
Education
High School Diploma -
Paul V Moore High
Central Square, NY1996
Onondaga Community College
Syracuse, NY2001
Skills
- Sales management
- Operations Management
- Schedule Management
- Customer Relationship Management
- Expense Control
- P&L Management
- Quality Management
- Staff Development
- Labor Cost Controls
References
Torleif Hoff : Market Partner for Marlow's Tavern.
(404) 583-7051
Jason Murphy: CEO of Flip Electronics
(404) 993-7554
Shannon Penn: Ruths Chris Former Director of Operations
(404) 831-8955
Timeline
General Manager
Marlow's Tavern
11.2019 - 02.2024
Sales Executive
Flip Electronics
04.2018 - 05.2019
Manager
Ruth's Chris Steak House
10.2016 - 01.2018
Manager
Hola Taqueria & Bar
08.2015 - 09.2016
Senior Sales Executive
World Micro Components, INC.
03.2010 - 12.2016
High School Diploma -
Paul V Moore High
Onondaga Community College