Todd Harris
Wolcott
Summary
Site Manager with proven expertise at Realty Resources Management, excelling in safety compliance and tenant relations. Skilled in team leadership and quality assurance, I effectively reduced safety incidents and enhanced tenant satisfaction through proactive communication and problem-solving. Committed to maintaining high standards in site management and maintenance operations.
Overview
32
32
years of professional experience
Work History
Site Manager/Maintenance
Realty Resources Management
06.2016 - Current
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with tenants through consistent communication.
- Acting as a mediator to resolved issues between tenants by developing strategies to ensure safety for both building and tenants.
- Keep site compliant with state and local regulations to prevent unnecessary risks.
- Maintained records and logs of work performed and materials and equipment used.
- Managed subcontractors, ensuring quality workmanship and adherence to project timelines and specifications.
- Completing routine checks of entire property and performing any maintenance repairs necessary.
Appliance Repair Technician
Harris Appliance
07.1993 - 06.2016
- Diagnosed and repaired various household appliances including refrigerators, washers, and dryers.
- Conducted preventive maintenance to ensure optimal appliance performance and longevity.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained junior technicians on best practices for troubleshooting and repairs.
- Researched new technologies and repair techniques to stay current in the industry.
- Educated customers on use, care and adjustments of appliances.
- Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
- Increased repeat business through effective relationship-building strategies, including personalized follow-up communications after completing repairs.
- Reduced service call duration by effectively diagnosing issues prior to arrival at client locations.
- Received consistently positive feedback from customers for prompt response times and successful repairs.
- Diagnosed and resolved complex technical issues for a wide range of appliances, ensuring proper functioning.
- Disassembled, repaired and reassembled equipment in good working order.
- Ordered parts and maintained adequate inventory.
- Managed inventory of replacement parts, ensuring availability for timely repairs while minimizing overhead costs.
- Improved customer satisfaction by providing timely and efficient appliance repair services.
- Streamlined scheduling processes to accommodate more appointments per day without sacrificing quality or customer satisfaction.
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Diagnosed issues with appliances and made repairs.
Education
High School Diploma -
Peoples Academy
Morrisville, VTSkills
- Team leadership
- Site inspection and management
- Quality assurance
- Problem-solving
- Site coordination
- Supply ordering
- Emergency assistance
- Building site supervision
- Customer inquiries
- Customer service
- Heavy lifting
- Maintenance
Timeline
Site Manager/Maintenance
Realty Resources Management
06.2016 - Current
Appliance Repair Technician
Harris Appliance
07.1993 - 06.2016
High School Diploma -
Peoples Academy
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