Todd Henchey II
Unadilla,NY
Summary
Proactive Shop Owner, Driver, and Dispatch Supervisor with extensive experience in business operations, logistics, and customer service. Successfully managed financial records, inventory levels, and a team of 25 employees while ensuring timely deliveries and optimal route planning. Skilled in vendor relations, marketing, and enhancing customer satisfaction through exceptional service.
Overview
22
22
years of professional experience
Work History
Shop Owner
TJH Design
2012.10 - Current
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Managed day-to-day business operations.
Driver
Tri-Town Medical Transport
2009.08 - 2012.09
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Dispatch Supervisor
Vet's Disposal
2002.07 - 2009.08
- Supervised team of 25 employees and provided training focused on maximizing overall performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Directed dispatching, routing, and tracking of 25 plus fleet vehicles.
- Evaluated and adjusted over 15 routes based on daily needs, available workers, traffic hazards, and weather conditions.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Education
GED -
Endicott High School
Endicott, NY02.2009
Skills
- Networking and partnerships
- Pricing strategy
- Business Operations
- Marketing experience
- Customer service background
- Social Media Marketing
- Sales proficiency
- Cross-selling techniques
- Operations Management
- Small business operations
- Employee Scheduling
Timeline
Shop Owner
TJH Design
2012.10 - Current
Driver
Tri-Town Medical Transport
2009.08 - 2012.09
Dispatch Supervisor
Vet's Disposal
2002.07 - 2009.08
GED -
Endicott High School
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